Junior Desktop Claims Manager – Motor Insurance

Prime South Africa; Randburg; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A leading insurance firm in Gauteng is seeking an experienced individual with extensive motor claims investigation skills to manage and mentor a team of investigators. You will be responsible for overseeing performance, ensuring regulatory compliance, and implementing process improvements. The ideal candidate has a relevant degree and at least 5-10 years of experience in a similar role. Strong leadership and communication skills are essential. This is a challenging role in a fast-paced environment.

Qualifications

• Experienced in motor claims investigations.
• Minimum 5-10 years in a similar or related role.
• Registration with FSCA advantageous.

Responsibilities

• Manage a team of desktop investigators.
• Provide effective leadership and performance management.
• Identify and implement process improvements.

Skills

Team player

Resilient and results-driven

Ability to teach and coach

Analytical with strong critical thinking skills

Excellent communication skills

Education

Completed Degree (Criminology, Law, Forensics, Finance/Accounting)

Tools

Microsoft Excel

Job description

The Role

This position reports to the Claims Investigation Middle Manager and is based at our offices in Bryanston. The successful individual has extensive motor claims investigation experience, displays natural leadership qualities, and has a high drive to succeed. They possess strong analytical and process improvement skills, along with a passion for coaching and developing people.

Job Description

Use industry knowledge and strong motor claims investigative skills to lead, guide, and mentor a team of junior investigators to meet the set targets.

Main Responsibilities

Oversight and Management:

• Manage a team of desktop investigators.
• Use technical expertise to guide the team and ensure that set targets are achieved while maintaining quality standards.
• Monitor and course correct daily performance.

Leadership:

• Provide effective, supportive leadership with a desired outcome of creating a team that commits to the overall vision of the company.
• Carry out performance management, reward, and recognition processes for each professional’s performance and provide continuous feedback to your team members on their strengths and areas of development.
• Motivate and inspire team members to provide consistent performance.

Process Improvement:

• Identify and implement process improvement concepts.
• Use industry technical expertise to coach and train less experienced desktop investigators and assist in improving training methods and content.
• Conduct regular reviews of claims both individually and collaboratively in teams to evaluate the claim process and investigation techniques.

Strategic Contribution:

• Work closely with middle management and contribute strategically through data analytics, scorecard projects, and insightful planning.
• Recommend and implement best practices to ensure company policies and insurance industry regulations are followed through in the claims investigation process.

Regulatory Compliance:

• Maintain a strong professional knowledge of claims regulatory and legal environments.
• Perform various administrative duties required to support the function, including capacity planning.

Personal Attributes and Skills

The successful individual will be required to demonstrate the following competencies:

• Team player
• Resilient and results-driven
• Ability to teach and coach
• Cope well under pressure in a fast-paced environment
• Analytical with strong critical thinking skills
• Strong data analytics and process improvement skills
• Excellent negotiation and decision-making skills
• Good administration and time management skills
• Excellent communication skills, written and oral, articulate and fluent in English

Qualification & Experience

Education:

• Completed Degree (Criminology (Honours), Law (LLB), Forensics, Finance/Accounting are preferable)

Additional Skills:

• Strong proficiency in Microsoft Excel and internet navigation.

Experience:

• Previous people management experience.
• Strong expertise in motor claims investigations, including conducting interviews to gather facts and collect evidence.
• Minimum 5-10 years in a similar or related role.
• Registration as a representative with the FSCA in terms of the FAIS Act, advantageous.