Junior Business Process Analyst

Wns (Holdings) Limited (Adr); Gauteng; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading business process management firm seeks a Business Process Modeller to join their team in South Africa. Key responsibilities include mapping and documenting processes, stakeholder management, and providing reporting support. The ideal candidate will have experience in process modelling with relevant software tools, contributing to process efficiencies within the organization.

Qualifications

• Minimum of 1 year's work experience in a business process modelling environment.
• Experience in relevant modelling software required.
• Working knowledge of RPA tools will be beneficial.

Responsibilities

• Map and document business processes, collaborating with stakeholders.
• Identify opportunities for process improvement.
• Provide reports on deliverables to the Process Lead.

Skills

Process and data modelling

Stakeholder management

Analytical skills

Education

1 year's work experience in a business process modelling environment

Tools

Visio

Bizagi

Lucidchart

SharePoint

D3M

Job description

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader.

WNS offers business value to + global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.

Globally, the group's over 41,+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK, and US. WNS South Africa has been in operation since and has built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa.

We are a strategic partner for delivering a full range of processes from our eight delivery centers across South Africa, employing + people. We promise our employees role clarity, coaching, mentoring, professional development, and a structured career path through our five people promises, keeping employee experience at the core.

Experience a culture of outperformance, engagement, celebration, and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

The main purpose of this role is to map and document business processes as well as review the procedure manuals in consultation with business process owners and business units.

Key Responsibility Areas

1. Process and data modelling
2. Gathers and analyses information from various sources to inform business process mapping and documentation within the institution.
3. Translate subject matter expert and stakeholder discussions into process maps and procedures.
4. Identify and document instances where existing business processes may be streamlined or improved.

1. Internal and external stakeholder management
2. Serve as a modelling subject matter expert and point of contact to support functional and cross-functional stakeholders.
3. Collaborate with subject matter experts to ensure appropriate stakeholders are included in the development and revision of procedure manuals.
4. Communicate relevant information to appropriate recipients following the correct internal processes.

1. Reporting
2. Provide Process Lead with reports on assigned work/deliverables.
3. Develop, maintain, and distribute business process documentation to the Process Lead.

Qualifications

• Minimum of 1 year's work experience in a business process modelling environment is required.
• Experience in Visio, Bizagi, Lucidchart, SharePoint, D3M, or any other modelling software required.
• Working knowledge of RPA tools and processes will be beneficial.