Junior Business Process Analyst

WNS Global Services; Centurion; On-site; ZAR 150 000 - 250 000; Full time

Job summary

An established industry player is seeking a detail-oriented professional to enhance business processes through effective mapping and documentation. In this role, you will collaborate with stakeholders to streamline procedures and ensure accurate documentation. You will serve as a subject matter expert, guiding cross-functional teams while leveraging various modelling tools. This position offers the opportunity to make a significant impact on operational efficiency within a dynamic environment. If you are passionate about process improvement and enjoy working with diverse teams, this role is perfect for you.

Qualifications

• Minimum of 1 year experience in business process modelling.
• Grade 12 qualification is required.

Responsibilities

• Map and document business processes in consultation with stakeholders.
• Provide reports on assigned work to the Process Lead.

Skills

Business Process Mapping

Stakeholder Management

Data Analysis

Communication Skills

Education

Grade 12

Tools

Visio

Bizagi

Lucidchart

Sharepoint

D3M

Job description

The main purpose of this role is to map and document business processes as well as review the procedure manuals in consultation with business process owners and business units.

Key Responsibility Areas

1. Process and data modelling

• Gathers and analyses information from a variety of sources to inform the business process mapping and documentation within the institution.
• Translate subject matter expert and stakeholder discussion into process maps and procedures.
• Identify and document instances where existing business processes may be streamlined or improved.

2. Internal and external stakeholder management

• Serve as a modelling subject matter expert and point of contact to support functional and cross-functional stakeholders.
• Collaborate with subject matter experts to ensure appropriate stakeholders are included in the development and revision of procedure manuals.
• Communicates relevant information to appropriate recipients following the correct internal processes.

3. Reporting

• Provides Process Lead with reports on assigned work / deliverables.

Develop, maintain and distribute business process documentation to Process Lead.

Qualifications

• Grade 12.
• Minimum of 1 year’s work experience in a business process modelling environment is required.
• Experience in Visio / Bizagi / Lucidchart / Sharepoint / D3M or any other modelling software required.
• Working knowledge of RPA tools and processes will be beneficial.