Junior Audiologist

Creative Leadership Solutions; Pretoria; On-site; ZAR 200,000 - 350,000; Full time

Job summary

A healthcare company in Pretoria is seeking a skilled Hearing Expert to offer remote counselling and support for hearing care products. The role involves assisting clients through video calls and adjusting settings on hearing aids, requiring strong communication and technical skills. Ideal candidates will have a degree in Communication Pathology and experience in customer relations.

Qualifications

• 1-3 years experience in hearing aids and customer relations.
• Skills in technical support and digital administration.
• Fluent in English required.

Responsibilities

• Provide high-quality counselling and remote care to clients.
• Troubleshoot hearing aid issues remotely using video and voice calls.
• Manage client inquiries and ensure professional communication.

Skills

Telephonic sales

Communication

Conflict management

CRM (preferably Salesforce)

Video calling

Cold calling

Education

B. Communication Pathology in Audiology

M. Communication Pathology in Audiology

Job description

HEARING EXPERT INTRODUCTION

A company situated in Pretoria is seeking a Hearing Expert with 1-3 years of experience to join their team.

JOB PURPOSE

Hearing experts will provide high-quality counselling and remote care to a hearing care programme being provisioned to service the market in the United States.

They will ensure that clients understand the effects of hearing loss, and counsel them through the options available to them in terms of hearing care.

Once a client of the Hearing Aid company, the client will be assisted remotely via video and voice calls, with the Hearing Expert troubleshooting issues with hearing aids remotely and making suggested changes and tweaks to the settings and functioning of the hearing aids for the client.

REQUIREMENTS

• Minimum education (essential): B. Communication Pathology in Audiology
• Minimum education (desirable): M. Communication Pathology in Audiology
• Minimum applicable experience: 1-3 years
• Experience in sale and fitment of hearing aids, troubleshooting, fine-tuning, customer relations, technical support, and digital administration
• Skills in telephonic sales, excellent English, conflict management, communication, CRM (preferably Salesforce), video calling, cold calling
• Working hours from 15:00 to 02:00, four days per week, Monday to Friday

COMPETENCIES

Essential: Examining and articulating information, decision-making, conflict resolution, positive thinking, feedback acceptance, understanding people, valuing individuals

Important: Developing expertise, practical approaches, interaction, rapport-building, persuasion, composure, procedure adherence, task management, standards maintenance, proactive action, opportunity seizing

KEY PERFORMANCE AREAS

• Client Support and Relationship Management (50%): Solve end-user problems efficiently, manage ticketing, escalate queries, respond and follow up, ensure professional communication, maintain high customer effort score, complete CRM tasks, conduct check-in calls and surveys, interpret feedback, make hearing aid adjustments remotely
• Communication Management (20%): Keep logs updated, report on campaigns, collaborate with team, maintain documentation
• New Business Generation (20%): Assist clients with questions, handle escalations, follow up on leads, achieve revenue targets, upsell products
• Quality Management and Data Security (10%): Maintain confidentiality, protect personal information, keep client records in accordance with procedures