Junior Audiologist

HEARING EXPERT

INTRODUCTION

A company situated in Pretoria is seeking a Hearing Expert with 1-3 years of experience to join their team.

JOB PURPOSE

Hearing experts will provide high-quality counselling and remote care to a hearing care programme being provisioned to service the market in the United States.

They will ensure that clients understand the effects of hearing loss and counsel them through the options available in terms of hearing care.

Once a client of the Hearing Aid company, the client will be assisted remotely via video and voice calls, with the Hearing Expert troubleshooting issues with hearing aids remotely and making suggested changes and tweaks to the settings and functioning of the hearing aids for the client.

REQUIREMENTS

1. Minimum education (essential): B. Communication Pathology in Audiology
2. Minimum education (desirable): M. Communication Pathology in Audiology
3. Minimum applicable experience (years): 1-3 years
4. Required experience: Sale and fitment of hearing aids, troubleshooting regarding hearing aid client experience, fine-tuning of hearing aid settings, customer relations and relationship management, technical support (hearing aids and connected apps), administration and client record management within a digital environment.
5. Skills and Knowledge: Telephonic sales experience with high conversion rates, excellent English skills, conflict management, excellent communication and oratorical skills. Advantageous experience includes working in a call centre or sales environment, CRM systems (especially Salesforce), ease with video calling, cold calling.
6. Working hours: 15:00 - 02:00, shifts, four days per week, Monday to Friday.

COMPETENCIES

1. Essential: Examining and articulating information, decision-making, conflict resolution, positive thinking, inviting feedback, understanding people, valuing individuals.
2. Important: Developing expertise, practical approaches, interacting and establishing rapport, convincing, showing composure, checking things, following procedures, managing tasks, upholding standards, taking action, seizing opportunities.

KEY PERFORMANCE AREAS

1. Client Support and Relationship Management (50%): Solve problems, manage ticketing system, escalate queries, respond and follow up, conduct client check-ins, interpret feedback, make adjustments to hearing devices.
2. Communication Management (20%): Maintain logs, report on campaigns, ensure documentation accuracy, collaborate with team members.
3. New Business Generation (20%): Handle client questions, manage escalations, generate revenue through leads and cold calls, upsell products, achieve revenue targets.
4. Quality Management and Data Security (10%): Maintain confidentiality, protect personal information, keep records updated.

SALARY

Market-related