Junior Area Manager

Herotel Telecoms (Pty) Ltd; Modimolle; On-site; ZAR 250,000 - 400,000; Full time

Job summary

A leading telecom company is inviting applications for the Junior Area Manager position in Modimolle. This role involves overseeing fibre and wireless projects, managing customer relationships, and driving revenue growth. The ideal candidate will possess strong leadership skills and a commitment to professional development. Successful applicants will need to communicate effectively in English and local languages and have a minimum of Grade 12 education.

Qualifications

• 1-3 years of experience in a similar role.
• Commercially minded with proven sales track record.
• Strong leadership and operational skills.

Responsibilities

• Manage and execute fibre and wireless projects to increase customer retention.
• Engage with customers to build relationships and address concerns.
• Lead, manage, and train the commercial team in the area.

Skills

Leadership

Interpersonal skills

Problem solving

Commercial mindset

Time management

Customer engagement

Communication in English and local languages

Education

Grade 12 (Matric)

Job description

Applications are invited for the Junior Area Managerposition to be based in Modimolle.

PURPOSE OF THE ROLE:

The Junior Area Manager is responsible for overseeing all aspects of fibre and wireless project health, driving customer satisfaction and retention to ensure operational efficiency within assigned regions. This includes managing customer relationships, project planning an execution, and fostering strong community connections. The role also involves maximizing project take-up and increasing revenue.

Key Performance Areas would include, but are not limited to:

• Manage (planning, organizing, activating and control) and execute fibre and wireless projects to increase customer take-up and retention.
• Implement and participate in the current (8) competitive tactics of the Division.
• Regularly engage with customers to build and maintain strong relationships.
• Address customer concerns promptly and effectively to ensure customer satisfaction and retention.
• Identify and act on opportunities to increase revenue and market penetration.
• Lead community initiatives to promote services and manage stakeholder relationships.
• Collaborate with technical teams to engage and build long term relationships with landowners and manage contracts.
• Lead, manage, recruit and train the Commercial team in the area.
  
  Key Output:
• Successfully deliver project plans within timelines and budgets.
• Drive fibre and wireless take-up and retention in project areas.
• Maintain high levels of customer engagement and services quality cross functionally.
• Provide oversight to teams and offices to ensure company policies, values and practices are upheld - able to always maintain a healthy culture.
• Lead, coach and train team members and ensure MOS is fully operational to ensure continuous improvement.
  
• Maintain strong relationships with peers, customers, landowners and community.
• Consistent revenue growth and frugal cost management to achieve business goals.
  

The successful candidate must have the following experience/skills:

• 1-3 years experience in a similar role.
• Ongoing commitment to personal and professional development as well as staying current on industry trends.
• Commercially minded.
• Proven track record in sales will be beneficial.
• Sound operational and time management skills as well as problem-solving abilities.
  
• Able to communicate in English and local languages.
• Strong leadership and interpersonal skills.
• While this is a Commercial position, experience in fibre and wireless networks and landowner management will be advantageous.
• Valid driver's license and travel required.

Education Requirements:

• Grade 12 (Matric)
  

PLEASE NOTE:

• Preference will be given to Previously Disadvantaged Individual candidates in line with Herotel’s Employment Equity Plan.
• Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein, for purposes of processing your application. Please refer to our Privacy Policy on our website for further information on how we process personal information.
• Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role.