Junior Application Support Specialist Durban North

Igs Solution; KwaZulu-Natal; On-site; ZAR 300,000 - 400,000; Full time

Job summary

An established industry player is looking for a motivated Junior Application Support Specialist to join their dynamic team. This role offers the chance to provide first-line technical support, troubleshoot software issues, and work closely with experienced professionals in the IT field. With a focus on learning and growth, you'll have the opportunity to enhance your skills while contributing to a supportive environment. If you have a passion for technology and a desire to excel in your career, this position is perfect for you.

Benefits

Opportunities to learn and grow

Supportive team environment

Qualifications

• Bachelor's degree in Computer Science or IT preferred.
• Strong understanding of computer software and technical support.

Responsibilities

• Provide first-line technical support to users via phone and email.
• Diagnose and troubleshoot software-related issues and document solutions.

Skills

Problem-solving skills

Analytical skills

Communication skills

Technical support

Microsoft Office Suite

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Tools

Cloud-Based systems

Performance/risk management tools

Job description

Introduction

We are seeking a motivated and enthusiastic Junior Application Support Specialist to join our growing team.

Role Overview

In this role, you will be responsible for providing first-line technical support to users, generating and preparing system reports as needed, and resolving software-related issues.

You will work closely with support specialists and developers to diagnose and troubleshoot problems, document solutions, and maintain accurate records.

Opportunities

This position offers a great opportunity for someone with a strong interest in technology, eager to learn and grow in the IT field.

Duties & Responsibilities

1. Provide first-line technical support to users via phone, email, and on-site support as needed.
2. Diagnose and troubleshoot software-related issues, including configuration and functionality problems.
3. Escalate complex issues to senior support specialists or developers.
4. Participate in onboarding new users, including training as required.
5. Investigate and analyze system issues to determine causes and appropriate corrective actions.
6. Review and recommend improvements to systems and support processes.
7. Document technical information and processes for existing and new functionalities.
8. Assist with testing and debugging of new software releases.
9. Generate reports and customize them as per user requirements.
10. Stay updated on the latest software versions and technologies.
11. Maintain a positive and professional attitude when interacting with users and team members.

Desired Experience & Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
• Strong understanding of computer software.
• Excellent problem-solving and analytical skills.
• Effective communication and interpersonal skills.
• Ability to work independently and collaboratively.
• Strong written and verbal communication skills.
• Valid driver's license and driving experience.
• Proficient in Microsoft Office Suite.
• Experience with Cloud-Based systems and performance/risk management tools is a plus.

Package & Remuneration

R10,000 per month CTC on a 12-month contract, with the possibility of permanency based on performance.

Opportunities to learn and grow in a dynamic environment.

Work with a team of experienced and supportive IT professionals.