Junior Adjudicator

Fias Ombud; Pretoria; On-site; ZAR 400,000 - 600,000; Full time

Job summary

A prominent institution is seeking a legal adviser to handle complex complaints efficiently. The role requires a strong understanding of legal frameworks, excellent customer service skills, and the ability to produce detailed recommendations to resolve disputes. The successful candidate will engage with various internal and external stakeholders and work within a high-performance team, contributing to fair outcomes in financial consumer services.

Qualifications

• Understanding of the legal environment of the FAIS Ombud’s Office.
• Proficiency in operating a personal computer and MS Office suite.
• Strong commitment to high-performance team objectives.

Responsibilities

• Analyse complaints and provide high-quality recommendations.
• Research relevant legal areas and manage caseload efficiently.
• Liaise with stakeholders and attend meetings on behalf of the FAIS Ombud.

Skills

Legal analysis

Conflict management

Customer service

Mediation and conciliation

Tools

MS Office

Job description

Key Responsibilities:

1. Analyse complaints with various levels of complexity, draw correct legal conclusions, and establish a clear and focused direction in the resolution of complaints.
2. Consider the facts and arguments presented by all parties, contractual provisions, relevant law, equity, and fairness.
3. Provide high-quality written recommendations with reasons for the complaint outcomes.
4. Submit draft recommendations to the Senior Adjudicator within set timelines to resolve complaints.
5. Liaise directly with various internal and external stakeholders to resolve complaints.
6. Research relevant legal areas applicable to the FAIS Ombud and provide sound legal options.
7. Attend internal and external meetings, prepare presentations, and interact with the media on behalf of the FAIS Ombud.
8. Manage caseload efficiently and timely, with a focus on achieving fair outcomes.
9. Perform other official duties as determined by the FAIS Ombud.

Other Key Competencies:

• Understanding of the legal environment in which the FAIS Ombud’s Office operates.
• Commitment to achieving performance objectives and working within a high-performance team.
• Ability to mediate and conciliate complaints from consumers of financial services.
• Appreciation for public service and alternative dispute resolution.
• Strong customer service and conflict management skills.
• Ability to conduct legal research.

Proficiency in operating a personal computer and MS Office suite.