Junior Account Manager (Sales)

Rewards For Research Pty Ltd; Johannesburg; On-site; ZAR 25 000 - 45 000; Full time

Job summary

An established industry player is seeking a friendly and professional Customer Liaison with automotive experience. In this role, you'll serve as the main point of contact between customers and the service team, ensuring a seamless experience from inquiry to post-sale support. Your strong communication skills and customer-first mindset will be essential in providing updates on vehicle repairs and services. Join a dynamic team where your expertise in the automotive sector will help build lasting relationships and drive customer satisfaction. This is a fantastic opportunity to make an impact in a rewarding environment.

Qualifications

• Proven experience in customer service within the automotive industry.
• Strong interpersonal skills and ability to handle customer complaints.

Responsibilities

• Act as the first point of contact for customer inquiries.
• Coordinate with sales and service departments for timely resolutions.

Skills

Automotive Customer Service

Communication Skills

Multitasking

CRM Software Proficiency

Empathy

Tools

Microsoft Office Suite

CRM Systems

Job description

We are looking for a friendly, professional Customer Liaison with automotive experience to serve as the main point of contact between our customers and service team. In this role, you will communicate directly with customers to provide updates on vehicle repairs or services, answer questions, and ensure a smooth, positive experience from start to finish. Your knowledge of automotive processes will help bridge the gap between technical work and customer expectations, ensuring clarity, satisfaction, and loyalty. Strong communication skills, a customer-first mindset, and experience in the automotive industry are essential.

JOB DESCRIPTION INFORMATION :

Employment Type : Permanent

JOB CONTEXT :

We are seeking an experienced and customer-focused Customer Liaison to join our team in the automotive industry. The ideal candidate will act as the primary point of contact between our customers and internal departments, ensuring a seamless, informed, and satisfying customer experience from initial inquiry through to post-sale support. Your experience in the automotive sector will be vital in providing knowledgeable, accurate, and timely assistance to our clients.

Duties and Responsibilities :

• Act as the first point of contact for customer inquiries related to vehicle purchases, services, or support.
• Provide expert guidance and information on automotive products, services, and warranties.
• Coordinate with sales, service, and technical departments to ensure timely resolution of customer concerns.
• Maintain and build strong relationships with clients, ensuring repeat business and positive word-of-mouth.
• Follow up with customers post-service or post-sale to ensure satisfaction and collect feedback.
• Assist in resolving any complaints or issues in a professional and empathetic manner.
• Maintain detailed records of customer interactions using CRM systems.
• Support the development of customer service protocols and suggest process improvements.
• Help coordinate delivery logistics and scheduling for vehicle purchases or service appointments.
• Represent the company at industry events or customer engagement activities when required.

Skills Requirements :

Industry Experience :

• Proven experience in a customer service or liaison role within the automotive industry (e.g., dealership, manufacturer, fleet services, auto parts, etc.).

Product Knowledge :

• Familiarity with automotive products, vehicle specifications, service processes, and industry terminology.

Customer Service Skills :

• Strong interpersonal and communication skills — both verbal and written.
• Empathy and patience when dealing with customer concerns or complaints.

Organizational Abilities :

• Strong multitasking and time-management skills.
• Ability to coordinate across departments (sales, service, logistics, etc.).

Tech Savviness :

• Proficiency in customer relationship management (CRM) software.
• Comfortable with Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with dealership management systems is a bonus.

Experiences :

• Experience in the automotive industry.

Package & Remuneration :

• Will be agreed based on qualifications, applicable Automotive / Panel beater experience and previous earnings.