Junior Account Manager - Cape Town, South Africa

FIXR; Cape Town; Hybrid; ZAR 30 000 - 50 000; Full time

Job summary

Join a dynamic and innovative company as a Junior Account Manager in Cape Town, where you will engage with clients and help them achieve their event goals. This hybrid role offers the chance to develop your skills in account management while working with a supportive team. You'll be responsible for building strong client relationships, managing renewals, and identifying upsell opportunities. With a competitive salary and a fun, inclusive culture, this position is perfect for someone looking to grow in a fast-paced environment. Be part of a global company that values diversity and creativity.

Benefits

Bonus holiday day for each year of service

Learning and Development budget

Free tickets for FIXR events

Inclusive and social culture

Qualifications

• Experience in account management and client relations.
• Strong organizational and project management skills.

Responsibilities

• Handle client inquiries and maintain long-lasting relationships.
• Collaborate with teams to ensure smooth onboarding and support.

Skills

Account Management

Client Relationship Management

Communication Skills

Project Management

Organizational Skills

Entrepreneurial Mindset

Job description

About FIXR

Here at FIXR, we aim to be the leading event intelligence and ticketing platform globally. Our platform simplifies the typically manual process of ticket sales and event management, enabling event organisers to create seamless, user-friendly experiences for their customers. Central to our platform are our data and reporting tools, which provide organisers with insights and data intelligence to understand their ticket buyers and grow their business.

This is an exciting opportunity to join our team in South Africa as we expand into new areas of ticketing. The role is based in Cape Town, with service responsibilities across territories such as South Africa, the UK, US, and Europe. You will work with a team of entrepreneurial, consultative individuals dedicated to achieving our goals. We support our team with flexibility, competitive remuneration packages, and benefits focused on wellbeing, rest, and engaging work.

About the role

We are seeking a Junior Account Manager (“JAM”) to join our client services team. You will become an expert in our product suite, engaging with organiser clients to ensure their needs are met. The role involves account management and customer service/operations, with potential exposure to multiple territories and time zones. This hybrid role requires at least 3 days per week in our Cape Town office. The JAM will report to the Senior Account Manager in SA and the Senior Client Operations Manager in the UK.

What you’ll be responsible for

• Handling client enquiries and supporting their needs.
• Serving as the key contact for assigned accounts, maintaining client satisfaction, and building strong relationships.
• Developing trusted advisor relationships to align goals and identify success metrics.
• Implementing retention strategies to extend client lifetime value.
• Collaborating with account operations to meet client expectations.
• Working with the Business Development Team to ensure smooth onboarding from deal closure to full account management.
• Managing client escalations and resolving issues across teams.
• Providing internal feedback to improve client service and reduce churn.
• Identifying and executing upsell opportunities.
• Managing the renewal process and meeting targets for renewals, revenue retention, and upsells.
• Understanding the competitive landscape, ticketing, and the events industry.
• Attending virtual and physical meetings, including travel within South Africa and abroad if necessary.

• Excellent organization and project management skills for multi-tasking.

• Entrepreneurial mindset with the ability to identify and create opportunities.
• Strong documentation and communication skills.
• Ambitious, proactive, and a self-starter.
• Ability to build relationships easily and enjoy social interactions.

Benefits

• Competitive salary plus bonus.
• Hybrid work environment with at least 3 days in the Cape Town office.
• Annual bonus holiday day for each year of service.
• L&D budget for personal and team development.
• Inclusive, social, and dynamic culture with regular socials.
• Free tickets to FIXR events.
• Opportunity to work for a global company.

At FIXR, we value diversity and inclusion as strengths that enable us to solve complex problems. We consider all applications based on merit, regardless of race, age, gender, religion, sexual orientation, disability, or other factors. Please inform us of any accommodations needed during the interview process.