Jr Asst Purser - BECSEA

princess Cruise Line; Cape Town; On-site; ZAR 100,000 - 250,000; Full time

Job summary

Princess Cruises, the world's leading cruise line, seeks dedicated Guest Service personnel to ensure exceptional customer experiences onboard. This role involves direct guest interaction, helping to manage inquiries, complaints, and service requests. Engage in a dynamic work environment that promotes growth, well-being, and career advancements with extensive travel opportunities worldwide.

Benefits

Competitive salary

Company-paid travel to and from the ship

Access to exclusive onboard areas

Recreation and welfare programs

Learning and development opportunities

Qualifications

• Experience in guest relations or front desk roles is preferred.
• Strong computer skills required for handling transactions.
• Excellent communication skills, both verbal and written, are essential.

Responsibilities

• Deliver guest service standards during all guest interactions.
• Handle guest complaints and ensure satisfaction.
• Manage financial transactions accurately at front desk.

Skills

English

Customer Service

Problem Solving

Computer Proficiency

Education

Graduate of recognized hotel or business school

At least 1-year experience as Front Desk Receptionist

Job description

Department:

Guest Svc

Location:

South Africa - BECSEA

Description

By applying to this position, your application will be submitted to Blue Ensign, one of Princess Cruises' official Hiring Partners based in South Africa. A recruiter from Blue Ensign will contact you soon if your qualifications align with our requirements for this position.

As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.

We appreciate your patience as we carefully review each candidate.

Set a course for adventure with Princess Cruises! Our fleet of Love Boats offers exceptional facilities and extensive professional development and recreational programs for our valued teammates from over 60 countries worldwide.

An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive, and authentic service like only Princess can.

As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

Key Responsibilities

• Always deliver guest service standards that meet or exceed Hotel Policies & Procedures for every guest interaction.
• Quickly acquire a thorough knowledge of the ship, procedures, onboard product, daily activities, services provided, itinerary, and ports of call to provide accurate information and answers to guest questions or concerns.
• Listen to all guest service issues with empathy and understanding, showing genuine interest. Escalate to Supervisor if appropriate.
• Provide a positive first impression through a warm, welcoming greeting; maintain a professional appearance.
• Nurture memorable connections by remaining fully engaged through service, leaving a positive last impression.
• Observe guest preferences and adjust service accordingly, anticipating needs during each interaction.
• Support the onboard CRUISE program at all times.
• Participate in All Hands meetings and suggest ideas to improve onboard services.
• Handle guest complaints and hotel defects with empathy, ensuring responses align with service standards and policies.
• Document complaints and defects accurately, escalate issues promptly, and follow up until resolution.
• Resolve guest service issues promptly and satisfactorily.
• Send appropriate “glitch” notifications to guests as per policies.
• Manage financial transactions carefully, ensuring cash floats are balanced daily and funds are correctly paid in.
• Understand and adhere to all relevant hotel policies and procedures.
• Assist Guest Services Manager with payment or deposit requests.
• Cash travelers’ checks, provide change, and handle foreign currencies and postage stamps as needed.
• Settle accounts via credit card, travelers checks, or cash.
• Access shipboard accounts responsibly, providing copies of folios and explanations as requested.
• Use hotel systems and tools effectively, maintaining knowledge of products and policies.
• Hand over pertinent information to colleagues following each shift and act on outstanding issues.
• Promote a positive environment through cooperation, flexibility, helpfulness, and punctuality.
• Adhere to policies on cash float and safes at all times.
• Comply with all hotel, fleet, and regulatory policies and standards.
• Maintain current knowledge of health standards and assist with sanitation during outbreaks.
• Follow emergency procedures as directed in the ERP.

Skills, Knowledge & Expertise

• Graduate of a recognized hotel or business school OR at least 1-year experience as Front Desk Receptionist.
• Proficiency in computer programs.
• Excellent command of English, verbal and written.
• Positive attitude and ability to handle complex guest issues. Princess Cruises offers a challenging career with worldwide travel and many benefits.

Job Benefits

Embark on a career adventure! Benefits include:

• Competitive salary.
• Your own comfortable double cabin.
• Company-paid travel to and from the ship.
• Access to exclusive onboard areas and benefits.
• Recreation and welfare programs supporting your well-being.
• Learning and development opportunities.
• Travel the world exploring exciting destinations.
• Inclusive and dynamic work environment.

Join us and be part of a passionate, global team dedicated to delivering unforgettable experiences for guests and colleagues alike.