Journey Manager

BTS; Centurion; On-site; ZAR 300,000 - 600,000; Full time

Job summary

An established industry player is seeking a Journey Manager to join their vibrant Project Enablement team in Centurion. This role offers a unique blend of remote and office work, allowing you to thrive in a supportive environment while overseeing the successful planning and execution of customized learning solutions. You'll collaborate with diverse stakeholders, ensuring high-quality results and exceeding client expectations. If you're passionate about fostering team growth and driving continuous improvement, this opportunity could be your next career milestone. Join a dynamic team where your contributions make a real impact!

Benefits

Fast-paced and engaging environment

Entrepreneurial culture of freedom and responsibility

Social responsibility

Global networking opportunities

Qualifications

• 3+ years of experience in programme/project coordination or administration.
• Exceptional verbal and written communication skills for client engagement.

Responsibilities

• Overseeing planning and execution of client programmes with multiple stakeholders.
• Developing timelines and schedules for programme completion.

Skills

Project Management

Analytical Skills

Communication Skills

Problem Solving

Teamwork

Education

Project Management diploma or short courses

Tools

Microsoft Office Suite

Salesforce

Smartsheet

Zoom

Microsoft Teams

Slack

Job description

• Permanent or Contract position: 6 Month contract with possibility of permanent appointment

• Location of offices: Centurion, Gauteng, South Africa

• Remote or office based: 75% (office) / 25% (remote/virtual)

• Years of experience required: At least 3 years

• Travelling required for the position: No

• Start date for possible Candidate: ASAP

BTS has a fantastic opportunity to join our South African team for a role within our Project Enablement (PE) department as a Journey Manager.

The PE team members are key contributors to a programme team, partnering with Account Managers to support and drive the execution of programme deliverables. This enables everyone to perform their best work by ensuring high-quality results, timely delivery, and exceeding client expectations.

This position allows the employee the ideal mix of working remotely and in the office. This role will be based out of our Centurion office.

The hours are generally between 8:00am to 5:00pm Monday to Friday with some flexibility required due to global sessions.

Journey Managers are responsible for overseeing the successful planning, implementation, and continued rollout of our customised learning solutions. This role will provide support for the operational execution of our client programmes, working with multiple stakeholders to ensure each client programme runs successfully.

This role demands the ability to define and uphold a standard of excellence within the function. The ideal candidate for this role also excels in problem identification, resolution, and the continuous improvement of work procedures. They should have the ability to support the team autonomously, coupled with attention to detail and time management proficiency, ensuring the successful implementation and maintenance of consistent and high-quality work processes.

Responsibilities

• Developing timelines and schedules for the completion of the programme in conjunction with the BTS project leader
• Carefully tracking timelines to ensure all tasks and milestones are met without any oversight
• Assisting in setting the tone for the programme and providing a clear vision around its objectives for the team
• Owning programme deliverables as assigned by the project leader against the project plan
• Cultivate a teamwork-driven atmosphere and collaborate seamlessly with colleagues from various BTS business areas and geographic locations
• Overseeing the execution of client programmes, including scheduling, resourcing, and management of all learning platforms
• Monitoring and tracking participant progress across different programmes, ensuring timely completion of assigned participant tasks/activities and other milestones
• Organising periodic review sessions with account managers, learning facilitators, and clients to evaluate progress, gather feedback, and make necessary adjustments
• Monitoring support inboxes, client support inquiries, and issue resolution exceeding client expectations
• Partnering and communicating with client and internal account teams to put forward recommendations for process improvement that could benefit the client and team satisfaction
• Coordinating with other departments (resourcing, finance, logistics, resource management, and production) to ensure deliverables are executed on time
• Creating and maintaining comprehensive documentation, including but not limited to initiating and compiling data into a client-suitable report format (reports include attendance tracking, participant feedback, facilitator observations, results measurement KPIs, and programme insights)

Systems Management:

• Managing participant and programme data using digital platforms
• Managing accurate data using various systems to enter and track programmes including timelines, revenue, and additional program details

In addition to these responsibilities, the role is also committed to fostering a supportive and nurturing team environment. They proactively identify developmental needs within the Project Enablement team and work to build those capabilities, ensuring the professional growth and success of each team member.

Qualifications/ Requirements

• Project Management diploma or short courses (beneficial but not required)
• Proven administrative and/or programme/project coordination experience (could include event planning experience)
• Highly organized, analytical, and capable of working on multiple programmes simultaneously, with strong attention to detail
• Exceptional verbal and written communication skills, adept at proactively and effectively engaging with high-profile clients and collaborating with internal teams
• Exceptional self-management abilities through effective prioritization of programme tasks based on urgency and importance, as we foster a culture of freedom within a framework
• Ability to work independently while also possessing a strong sense of teamwork
• Approaches challenges with a growth mindset while driving continuous improvement
• Capable of thinking quickly and acting decisively, while also demonstrating strong critical thinking skills for effective problem solving
• Proficient in gathering and analyzing data, with the ability to generate comprehensive reports
• Digital savviness, ideally with experience using Zoom, Microsoft Teams, Slack, Smartsheet, and Salesforce
• Experience using Microsoft Office Suite is required (Outlook, Excel, Word, and PowerPoint)

What we can offer you

• A fast paced, fun and engaging environment
• An entrepreneurial culture of freedom and responsibility
• Work with a purpose and social responsibility
• Go Big by seeing what the world’s leading corporations do to develop their people and Go Small by working in our small-feel company where the Senior management knows who you are, and you can see the direct impact of your work
• Network globally! Connect with BTSers from 32 offices in 5 continents to create the best experiences for our clients