Journey Analyst

Job Location : Gauteng, Johannesburg

Deadline : May 02, 2025

Job Description

• The Journey Analyst's primary responsibility is to design and deliver world-class customer journey management designs for our enterprise clients as part of the inQuba Portfolio Delivery team.
• As an analyst, you will engage with clients during the implementation stage of our SaaS program rollout to understand their requirements, provide advice on CX best practices, and design programs that enhance the customer experience and help customers to achieve their goals.
• Journey Analysts need to be strong systems thinkers, great marketing communicators, and proficient at working with data and technology.

Main Responsibilities

Understand the inQuba technology stack :

• Understand the capabilities of the inQuba Platform
• Know how to configure CX Programs in the inQuba platform
• Analyse, define and configure data within the platform

Engage with clients to :

• Understand their existing customer framework
• Define program goals and objectives
• Design an optimal solution that will improve customer experience and deliver on business objectives
• Understand, configure and test the proposed design in the inQuba platform
• Conduct design demonstrations for clients and broader inQuba staff
• Co-ordinate activities across various areas within inQuba to ensure successful design delivery of projects
• Define and consistently deliver on monthly milestones
• Maintain a deep understanding of customer journeys and strategies, staying informed about the latest trends and best practices to ensure the delivery of innovative and effective solutions.