Job Title : Shopper Marketing Manager

ManpowerGroup; Midrand; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading recruitment and workforce solutions company seeks a Data Centre Manager in Midrand, South Africa. The ideal candidate will oversee team management, ensure compliance with best practices, and maintain the data centre's infrastructure for high availability. The role requires at least 5 years of experience in data centre environments and involves technical, budget, and client management responsibilities.

Qualifications

• Minimum 5 years in data centre environments.
• 5 years managing teams, including performance reviews and financial management.
• Extensive knowledge of critical infrastructure systems.

Responsibilities

• Supervise a team of technicians to ensure smooth operation of the facility.
• Manage working methods to ensure all SLA and MSA’s are achieved.
• Ensure planned and corrective maintenance is carried out according to standards.

Skills

Technical problem-solving

Customer service

Staff management

Budget management

Knowledge of compliance standards

Education

Electrical and/or mechanical qualification

Cabling qualification

Job description

Detail : OBJECTIVES 1.

MAIN FUNCTIONS OF THE JOB

Data Centre Management

• Responsible for equipment maintenance tasks such as managing and installing custom upgrades for clients, replacing cables, components, and accessories.
• Conduct working methods to ensure zero capacity incidents and maintain agreed PUE levels.
• Ensure that records, drawings, and schematics of the data centre environment are maintained.
• Evaluate best practices for design and maintenance.
• Supervise a team of technicians to ensure smooth operation of the facility.
• Manage working methods to ensure all SLA and MSA’s are achieved.
• Ensure planned and corrective maintenance is carried out according to standards and schedules.
• Share knowledge and best practices across all Data Centres by building relationships with other DC Managers and peers.
• Improve current processes and introduce automation for simplification.
• Manage escalated support cases and lead technical resources or vendors for resolution.
• Manage data centre infrastructure for high availability and cost-effectiveness, supporting 99.999% electrical uptime and 99.99% mechanical uptime, including capacity management.
• Oversee data centre cabling infrastructure supporting 99.99% uptime.
• Participate actively in new data centre builds or expansions.
• Monitor and alert on critical components.
• Ensure comprehensive root cause analysis for incidents/outages.
• Plan white space capacity.
• Respond quickly to critical situations.
• Manage third-party vendors and service delivery.
• Involve actively in network, physical, and cyber security matters.

Compliance, Audit & Risk :

• Maintain compliance with industry best practices.
• Enforce and improve data centre best practices and standards.
• Ensure data centre cleaning standards are upheld.
• Implement company and departmental policies, processes, and work instructions.
• Identify and mitigate risks.
• Participate actively in audits.
• Adhere strictly to processes.
• Meet inter-departmental OLA’s.

Information Security :

• Identify and manage risks related to information assets and systems, including confidentiality, availability, and integrity.

Skills Requirement : Finance

• Forecast future spend.
• Monitor and manage budgets.
• Prepare budget reports.

Leadership

• Make independent decisions and follow directions when provided.
• Manage people effectively.
• Involve actively in onboarding staff.
• Guide and develop staff with HR support.
• Define personal development plans and KPIs for reports.
• Build relationships with other business units.
• Support BEE targets during onboarding.
• Communicate effectively across platforms.
• Interact professionally with clients, colleagues, and staff at all levels.
• Mentor staff.

Administrative duties

• Schedule employee shifts and rosters.
• Ensure compliance with policies and regulations.
• Handle change and incident management.
• Ensure safety and health responsibilities are met.
• Report accurately and timely.
• Organize and prioritize effectively; manage technical projects.

Client satisfaction

• Provide excellent customer service to ensure client satisfaction.
• Support clients by managing relations, inquiries, and coordination.
• Meet client survey and reporting targets.
• Understand client urgency and handle incidents sensitively.

General :

• Support after-hours support as needed.
• Communicate clearly and professionally.
• Possess strong technical skills.
• Proactively solve problems.

Qualifications and Experience :

• Electrical and/or mechanical qualification preferred.
• Cabling qualification preferred.
• Minimum 5 years in data centre environments.
• 5 years managing teams, including performance reviews, hiring, disciplinary actions, and financial management.
• Extensive knowledge of critical infrastructure systems.
• Experience with Data Centre KPIs.

SHEQ, INFORMATION SECURITY, LEGAL AND OTHER REQUIREMENTS :

• Demonstrate commitment to Integrated Management System requirements.
• Ensure health and safety, confidentiality, information integrity, and environmental standards are maintained.