Job Title : Sales Executive

ManpowerGroup; Johannesburg; On-site; ZAR 500,000 - 700,000; Full time

Job summary

A leading recruitment firm in Johannesburg is seeking an experienced Account Executive in the financial services sector. The role involves managing client relationships, ensuring compliance with industry standards, and promoting products in a competitive environment. The ideal candidate will have substantial experience in short-term insurance and demonstrated broking skills, along with a Matric Level 4 and higher certifications. This position offers a dynamic working environment focused on client service excellence.

Qualifications

• Minimum 7 years short term insurance experience, including 3 years in commercial account servicing and sales.
• Experience working in a Brokerage is required.

Responsibilities

• Attend to client queries such as renewals and amendments.
• Retain and grow existing clients through proactive contact.
• Service clients in accordance with Minimum Commercial Service Standards.

Skills

Business Acumen

Broking skills

Influencing and negotiation

Computer Literacy

Time management

Report Writing

Selling

Education

Matric Level 4 FETC in Short-term Insurance

Higher Certificate in Insurance

Post matric qualification (BCom Risk / Accounting, BBA)

Job description

Detail : Key Performance Outputs :

Main Portfolio :

• Attend to all client queries (revision / renewals, rate negotiations with insurers, amendments, cancellations, unpaid premiums)
• Do up and cross-selling of products
• Attend to audit lists regarding information captured into the system
• Minimize cancellations through regular and proactive dealings with clients
• Assist clients with claims-related problems and report all deviations to management
• Service Clients in accordance with the clients' Minimum Commercial Service Standards

Growth and profitability :

• Retain, Develop, and Grow existing clients.
• Provide after-sales service for new business
• Identify opportunities for up / cross-selling and write additional business

Client liaison :

• Regular Networking
• Identify opportunities and implement marketing and promotional activities
• Build relationships through regular contact, identifying critical decision makers with all stakeholders (client, insurers, etc)
• Client Communication - Keep clients informed of developments in the industry and market

Client Service administration :

• Adhere to FAIS requirements and set company procedures
• Ensure that policies and endorsements are loaded onto the system
• Ensure that claims are registered and follow up until claim is finalized.
• Maintain renewal lists and ensure that renewal schedules are sent to clients
• Responsible for proactive underwriting
• Business administration - new, amendments, additions, renewals
• Ensure all communication with the client is in accordance with FAIS minimum standards
• General correspondence and e-mails to clients according to company standards
• Compile and submit reports on time to line manager as per set standard
• Accurate and Prompt Partner registration and ensure that payments are made

Perform credit control :

• Ensure that debit order information is updated and liaise with the bank
• Collect money from clients electronically (where applicable)
• Advise relevant parties of unpaid items

Context :

• Financial Services Sector
• South African Regulatory framework of Insurance / brokerage industry
• Competitive environment
• Customer Focus
• Service Excellence
• Target-driven environment

Customers :

• External Clients
• Suppliers (Insurers)
• Internal customers : internal divisions and departments

Minimum Requirements :

• Matric Level 4 FETC in Short-term Insurance
• Higher Certificate in Insurance
• Post matric qualification is an advantage (BCom Risk / Accounting, BBA)
• Passed RE Qualification

Experience :

• Account Executive
• Minimum 7 years short term insurance with 3 of the 7 years in a commercial account servicing and sales capacity.
• Experience working in a Brokerage.

Skills :

• Business Acumen (understand the economic environment & identify viable financial opportunities)
• Broking skills – medium to large commercial accounts
• Influencing and negotiation
• Computer Literacy
• Communication
• Delegation
• Analytical Ability
• Negotiation
• Presentation
• Decision making
• Time management
• Report Writing
• Selling
• Ability to manage own work and outputs

Knowledge :

• Insurance and brokerage industry and environment
• Knowledge of specialist liability is an advantage
• Commercial insurance knowledge to at least an intermediate level on all Commercial classes.
• Legal requirements of the insurance industry
• Marketing and sales principles
• Knowledge of products and services
• Knowledge of underwriting criteria