Job Title : Health & Safety Officer

ManpowerGroup; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A recruitment and workforce solutions company based in Cape Town is seeking a candidate to deliver excellent customer service and perform mechanical and electronic testing and repairs. This role requires strong communication skills, meticulous attention to detail, and an engineering background. Ideal candidates will be self-motivated and able to uphold health and safety standards in the workplace. Competitive salary and opportunities for overtime are available.

Qualifications

• Solid understanding of electronic concepts and components.
• Practical, hands-on repair ability.
• Competence in computer systems and service applications.
• Familiarity with SAP and CRM systems is advantageous.

Responsibilities

• Deliver excellent customer service by managing client queries.
• Perform mechanical and electronic testing, fault-finding, and repairs.
• Provide feedback on equipment failures for improvements.
• Maintain and improve testing jigs and processes.
• Capture all service-related activities on SAP and CRM systems.
• Support team with training, exhibitions, and product testing.
• Uphold Occupational Health and Safety standards.

Skills

Attention to detail

Self-motivated

Planning and organizational skills

Strong communication

Service orientation

Education

N3 / S2 in Electronic, Mechanical, or Electro-Mechanical Engineering

Tools

SAP

CRM systems

Job description

Key Responsibilities

• Deliver excellent customer service by managing client queries professionally, both in-person and via multiple contact channels (calls, live chat, email).
• Perform mechanical and electronic testing, fault-finding, and repairs on supported products to original standards.
• Provide accurate and useful feedback on equipment failures to aid continuous improvement and product development.
• Maintain and improve testing jigs and processes to enhance service capabilities.
• Capture all service-related activities accurately on SAP and CRM systems.
• Support the team with additional duties including training, exhibitions, new product testing, and on-site client support.
• Uphold Occupational Health and Safety standards and ensure a neat and organised workspace.

Key Performance Indicators

• Quality and accuracy of repairs
• Client satisfaction and SLA adherence
• Timely and effective communication
• Accurate system logging and documentation

Key Interactions

• Clients and Customers
• Branch Manager
• R&D and Engineering Teams
• Stores and Logistics Personnel

Candidate Profile

Behavioural Attributes

• Meticulous with strong attention to detail
• Self-motivated and diligent
• Excellent planning and organisational skills
• Strong communication and service orientation
• Willingness to work overtime when required

Functional Skills

• Solid understanding of electronic concepts and components
• Practical, hands-on repair ability
• Competence in computer systems and service applications
• Familiarity with SAP and CRM systems (advantageous)

Qualifications & Experience

• Completed or currently studying towards N3 / S2 in Electronic, Mechanical, or Electro-Mechanical Engineering