Job Title : Customer Success Manager

Manpowergroup; Pietermaritzburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading recruitment company is seeking a Student Recruitment Consultant to achieve student registration targets and ensure a seamless application process. You'll need a relevant degree, strong communication skills, and at least 2 years of experience in sales or customer relations. This role is ideal for someone who is proactive, target-driven, and passionate about assisting students in their educational journey.

Qualifications

• At least 2 years of experience in sales consulting or customer relations.
• Ability to build trust quickly and maintain professional communications.
• Proactive approach to helping others succeed.

Responsibilities

• Achieve individual student registration and application targets.
• Conduct follow-ups to guide prospects through the application process.
• Maintain relationships with internal stakeholders and key contacts.

Skills

Communication

Interpersonal Skills

Time Management

Target-driven Mindset

Education

3-year Diploma or Bachelor's Degree (NQF level 7) in Business, Marketing, Public Relations, Communication

Job description

Achieve individual student registration and application targets as set by the Head of Student Recruitment.

Respond to all prospective student enquiries via telephone and email within 48 hours.

Conduct structured consultations and follow-ups to guide leads through the application process.

Capture and update all student data accurately in the student information system (STASY).

Follow up with unpaid or incomplete applications to secure necessary documents and pre-registration payments.

Conduct weekly follow-up calls to convert enquiries into applications and drive conversions.

Maintain and manage key relationships with internal stakeholders and senior campus staff.

Schedule and conduct regular meetings with prospective students and other key contacts.

Ensure all communications are clear, professional, and aligned with brand standards.

Uphold data integrity standards and ensure all leads and interactions are properly documented.

What You'll Bring : A 3-year Diploma or Bachelor's Degree (NQF level 7) in Business, Marketing, Public Relations, Communication, or a related field.

At least 2 years of experience in sales consulting or customer relations.

Excellent communication and interpersonal skills, with the ability to build trust quickly.

Strong administrative and time management abilities.

A proactive, target-driven mindset with a passion for helping others succeed.

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