Job Title : Customer Advocate German Speaking

ManpowerGroup; Johannesburg; On-site; ZAR 300,000 - 600,000; Full time

Job summary

An innovative firm is seeking a proactive IT Consultant to provide operational support and manage infrastructure projects. This role encompasses a wide range of responsibilities, from planning and executing IT strategies to engaging with clients and ensuring business continuity. The ideal candidate will have over five years of experience in IT support, a strong technical aptitude, and a passion for project management. You will have the opportunity to work on exciting projects, including the implementation of smart technologies and multimedia solutions, while contributing to a collaborative team environment. If you're eager to advance your career and take on leadership roles, this position is perfect for you.

Qualifications

• 5+ years experience in IT support environment with a high degree of technical aptitude.
• Strong project management skills and ability to engage with clients effectively.

Responsibilities

• Manage and maintain IT infrastructure and support services for local business.
• Design and implement projects including office buildouts and technology changes.

Skills

IT Support

Project Management

Technical Aptitude

Troubleshooting Skills

Client Engagement

Network Security

Education

5+ years experience in IT support

Tools

SharePoint

AV Systems

Telephony Infrastructure

Job description

Detail : This role is a vital operational support role, planning infrastructure changes with our central network engineers, creating and maintaining documentation of all infrastructure and DR procedures, developing business process improvements for our support organization in the logistics, AV, support processes and generally all areas of IT operations. The role is broad in scope, encompassing all areas of IT. Alongside the standard operational topics, current projects within the project scope at the moment, IOT smart lockers for IT product delivery, dashboards for monitoring network usage, Pepper robot for IT support, use of intelligent buttons for meeting room support requests, SharePoint DB for IT equipment used in meeting and demo areas, AR projection system for IT marketing, AV improvements for meeting and large event areas, assistance with IT related tasks associated with office buildouts.

The candidate should be self-motivated, eager for new technology, a passion for improving processes and self-disciplined for solo projects.

Main areas of Expertise

Project Planning, Infrastructure Support, IT Operations administration, and knowledge transfer to team members.

Job Role

The role is required to fill gaps in the companies IT Consultant workforce where they cannot hire a full-time equivalent. The technicians are to be hired on a project basis to address specific needs in the location that is outside the scope of our Managed service Provider and would normally be addressed by an IT Technology Consultant.

Typical activities will include :

• Taking part in internal focused meetings to be aware of and contribute to the IT Strategy.
• Being a named IT contact to the local business where required.
• Having responsibility and accountability for given topics, services or projects outside the scope of our managed service providers.
• Fill specific named roles within the location and region if required. Non-exhaustive examples, Mobile Fleet Manager, Site Responsible, Country Team Lead.
• Design and manage local, regional or service line projects. These projects can be varied and include office buildouts, refits, and large technology changes. The candidate is empowered to work with external 3rd parties to the same degree that an equivalent full-time employee would.
• Define / review technical blueprint for internal IT projects.
• Perform technical feasibility studies / solution reviews where required.
• Create and manage technical documentation for responsible subject areas.
• Ensures the business continuity of the IT services.
• IT Technology Consultant with specific responsibility for the customer live broadcast and demo environment.
• Architect and technical designer for Customer multimedia solutions.
• Regional Subject matter Expert for customer demo space design and solutions.
• Sales LOB primary IT consultant contact.

Additional Roles in Local IT

• Project Management
• Management of infrastructure / desk environment
• Client Engagement
• Manage and maintain IT Server / Network infrastructure / Desktop environment
• Management / Operational Task of the Telephony Infrastructure
• Network security including firewalls, anti-virus, data protection & intrusion prevention
• Backups / archiving services, disaster recovery planning and testing
• Plans, designs, implements, and leads installation projects

Minimum Requirements

• 5+ years’ experience in IT support environment
• Has broad knowledge of content / products in market / industry / functional area and is able to adapt new changes / practices in the following areas :
• Understanding of business process within at least one application responsibly technology area
• Soft skills ability and has demonstrated this in escalation handling
• A high degree of technical aptitude and troubleshooting skills
• This role offers a great opportunity to develop a career in project management with progression to a leadership role.