Job: CX Insights & Analytics Intern

Company : Momentum; Centurion; On-site; ZAR 67,000 - 100,000; Full time

Job summary

Momentum is seeking a motivated CX Intern to support the CX team in Centurion. You will help understand client needs, analyze feedback, and identify opportunities to improve experiences across the business.

You will gain exposure to CX metrics, stakeholder reporting, and journey mapping concepts while developing practical skills in data gathering and qualitative analysis during your internship. The role offers hands-on learning, mentorship, and exposure to real-world projects across multiple

Qualifications

• Matric (Grade 12) is mandatory.
• Recently completed a Bachelor's Degree or Diploma in Finance, Investments, Business Administration / Business Management, Data Analytics or Client Experience.

Responsibilities

• Gain exposure to CX trends, best practices and industry benchmarks through guided research.
• Learn how client feedback from surveys, complaints, compliments and other feedback channels is reviewed and interpreted.
• Develop an understanding of how recurring themes, trends and improvement opportunities are identified.
• Build practical experience in gathering, organising and analysing qualitative and quantitative data from multiple sources.
• Gain exposure to CX metrics, performance indicators and the way these are measured and reported.
• Support the preparation of reports, presentations, dashboards and insight summaries while learning how insights are communicated to stakeholders.
• Be introduced to client personas and journey mapping as tools for understanding client needs and experiences.

Education

Finance

Investments

Business Administration / Business Management

Data Analytics

Client Experience

Job description

We are looking for a motivated, analytical and curious Customer Experience (CX) Intern to support our CX team in understanding client needs, analysing feedback and identifying opportunities to improve client experiences across the business.

Responsibilities

• Gain exposure to CX trends, best practices and industry benchmarks through guided research.
• Learn how client feedback from surveys, complaints, compliments and other feedback channels is reviewed and interpreted.
• Develop an understanding of how recurring themes, trends and improvement opportunities are identified.
• Build practical experience in gathering, organising and analysing qualitative and quantitative data from multiple sources.
• Gain exposure to CX metrics, performance indicators and the way these are measured and reported.
• Support the preparation of reports, presentations, dashboards and insight summaries while learning how insights are communicated to stakeholders.
• Be introduced to client personas and journey mapping as tools for understanding client needs and experiences.

Qualifications

• QualificationsLevel 4 / Grade 12 (Matric) qualification is mandatory.
• Recently completed a Bachelor's Degree or Diploma in:
• Finance
• Investments
• Business Administration / Business Management
• Data Analytics
• Client Experience

Hiring organization

Momentum

Employment Type: internship

Job Location: Centurion, Gauteng, South Africa