Italian Speaking Customer Service Agents - Cape Town

Believe Resourcing

Cape Town

ZAR 120 000 - 240 000

Job description

Italian Speaking Customer Service Agents - Cape Town

Employment Type: Full-Time, On-SiteWorking Hours: Monday - Friday - Onsite (European and South American hours)Location: Salt River, Cape Town

Salary: Competitive plus benefits

About our Client

The company is a leading customer management partner specialising in business process outsourcing (BPO) that delivers customer experience and customer interactions. Established in 1981, it has a rich history of creating and managing contact centre operations for blue-chip clients worldwide. Its services and solutions are built on tried and trusted models, systems, and processes based on best practice standards in the contact centre industry. With a strong belief that "People Matter," it focuses on its people, communities, clients, and partners to drive forward and lead the market in delivering exceptional customer experiences.

About the Role

Our client, a leading international BPO based in Salt River, is seeking Italian-speaking Customer Service Agent to join their vibrant team. If you’re someone fluent in Italian and looking to start a career in customer service, this is your chance!

Why Join Them?

Competitive salary and benefits package
Exciting career opportunity in a global company
Full training and ongoing support provided
Work in a fun, fast-paced environment with a great team

Key Responsibilities

Engage with customers via phone, email, and chat
Provide accurate information and assist with inquiries
Maintain high-quality service standards
Work according to a structured shift schedule

Requirements

Fluent in Italian (B2 – C1 level) (speak, write and read)
Must have customer service experience (minimum 12 months)
Must have Matric qualification
Comfortable working on-site
Willing to work European and or South American Hours