IT Workshop Technician

Pure Placements; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in Cape Town is seeking a Workshop Technician to provide hardware repair and IT support. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a customer service focus. Responsibilities include troubleshooting, software installation, and maintaining client relationships. This role requires a proactive individual with a passion for technology and the ability to work independently.

Qualifications

• Minimum of 5 years of technical IT working experience.
• Proficiency in Windows and macOS operating systems.
• Strong knowledge of computer hardware, software, and networking.

Responsibilities

• Provide hardware repair and IT support to clients.
• Install and configure software on Mac and Windows platforms.
• Troubleshoot Windows OS and manage Active Directory accounts.

Skills

Problem-solving

Customer service

Communication

Time management

Technical support

Networking knowledge

Education

IT training course (6 months - 1 year)

Tools

Microsoft Office 365

Active Directory

SQL Server

VMware

Hyper-V

Job description

• You must currently reside in Cape Town to be considered for this role.

Role Overview : As a Workshop Technician, you will play a critical role in providing hardware repair and IT support to our client’s customers. You should have completed an IT training course (6 months - 1 year) and understand the basics around PCs, Macs, laptops, and printers. Ideally, you also have some basic networking and internet-related experience, including certifications or formal training courses related to macOS and Windows systems administration, hardware repair, or IT support (Apple Certified Mac Technician, CompTIA A+, Microsoft Certified Solutions Associate).

Key Responsibilities :

• Install and configure various software applications on both Mac and Windows platforms, including productivity tools, antivirus software, and specialized applications relevant to the IT workshop environment.
• Provide basic PC / Mac / Printer support and log calls with vendors and suppliers.
• Perform new PC and Mac laptop installations.
• Manage the helpdesk phone.
• Troubleshoot Windows OS (versions like Windows 10 / 11), handle system updates, configure hardware drivers, manage Active Directory (AD) accounts, and resolve common Windows software issues.
• Demonstrate solid experience with MS Office / 365 packages (Excel, Outlook, Word, PowerPoint).
• Have some exposure to network patching.
• Provide support for network devices (switches, routers) as needed.
• Have basic experience with Microsoft SQL Server and writing SQL queries.
• Diagnose and resolve hardware / software issues efficiently on both Mac and Windows platforms using systematic troubleshooting methods.
• Possess basic to intermediate networking knowledge.
• Maintain accurate documentation of client systems and service activities.
• Deliver exceptional customer service and build strong client relationships.
• Stay up-to-date with the latest industry trends and technologies.
• Repair and upgrade Mac hardware components such as RAM, hard drives, and batteries, and troubleshoot hardware-related issues (e.g., keyboard, trackpad).
• Troubleshoot macOS issues, perform system upgrades, configure network settings, manage user accounts, and resolve software conflicts specific to Mac systems.
• Repair and upgrade Windows laptops and desktops, including hardware diagnostics, component replacement (e.g., memory, storage), and resolving hardware conflicts.

Qualifications :

• Proactive personality with a strong personal drive, able to build strong professional relationships.
• Minimum of 5 years of technical IT working experience.
• Comfortable working alone as well as part of a team.
• Customer service-focused and a team player.
• Willingness to take ownership and function under stressful situations.
• Task-oriented, deadline-driven, with strong time management skills.
• Keen learner, able to learn existing infrastructure quickly.
• Ability to perform repetitive tasks accurately daily.
• Ability to use best practices, follow procedural implementation tasks and defer to senior team members when required.
• Passion for technology.
• Willing to work after hours and on weekends when needed to resolve issues.
• Strong knowledge of computer hardware, software, and networking.
• Proficiency in Windows and macOS operating systems.
• Experience with Microsoft Office 365, Active Directory, and other common IT applications.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and manage multiple tasks simultaneously.

Preferred Qualifications :

• CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are relevant certifications.
• Completion of an IT training course (6 months - 1 year) with an understanding of the basics around PCs, Macs, laptops, and printers.
• Experience with virtualization technologies (e.g., VMware, Hyper-V).
• Familiarity with cybersecurity best practices and tools.
• Experience with Exchange / O365.
• Knowledge of Microsoft Azure.

Physical Requirements :

• Valid driver’s license with no endorsements
• South African ID or international passport with a valid work permit.