IT Vendor Manager

Dis-Chem Pharmacies; Midrand; On-site; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Market-related salary

Medical aid

Provident fund

Staff account

Job summary

Dis-Chem Pharmacies is seeking an IT Vendor Manager to optimize relationships with IT vendors and service providers across the Group CIO organization. You will ensure services align with contractual commitments, performance expectations, cost controls, and strategic objectives while supporting governance and risk management.

The role requires experience with managed service providers, multi-vendor environments, and a degree/diploma in IT or related fields.

Qualifications

• Degree or diploma in Information Technology, Business, or a related field.
• 5+ years’ experience in IT vendor management, service management, or commercial roles.
• Experience with managed service providers and technology vendors.
• Experience in large or multi-vendor environments preferred.

Responsibilities

• Manage day-to-day relationships with IT vendors and service providers across the Group CIO organization.
• Monitor vendor performance against SLAs, KPIs, and contractual terms.
• Support contract management, renewals, and renegotiations in line with procurement and legal processes.
• Identify opportunities to rationalize vendors and improve service quality and efficiency.
• Coordinate vendor involvement across delivery, operations and support.

Skills

Vendor management

Service management

Commercial awareness

Education

Degree or diploma in IT, Business or related field

Job description

Dis-ChemPharmacies hasanopportunityavailableforan IT Vendor Manager who will be responsible for managing and optimizing relationships with IT vendors and service providers across the Group CIO organization. The role ensures vendors deliver services and solutions in line with contractual commitments, performance expectations, cost controls, and strategic objectives, while supporting consistent governance and risk management across the vendor landscape.

Requirements

• Degree or diploma in Information Technology, Business, or a related field.
• 5+ years’ experience in IT vendor management, service management, or commercial roles.
• Experience working with managed service providers and technology vendors.
• Experience in large or multi-vendor environments preferred.

Responsibilities

Vendor relationship and performance management

• Manage day-to-day relationships with IT vendors and service providers across the Group CIO organization.
• Monitor vendor performance against agreed SLAs, KPIs, and contractual
• Address performance issues and drive corrective actions

Contract and commercial management

• Support contract management, renewals, and renegotiations in line with procurement and legal processes.
• Track vendors spend and support cost optimization and value-for-money
• Ensure commercial terms are understood and adhered to by vendors and internal

Governance, risk, and compliance

• Ensure vendors comply with Dis-Chem policies, security requirements, and regulatory standards.
• Identify and manage vendor-related risks, including operational, security, and dependency risks.
• Support audits, reviews, and reporting related to vendor performance

Stakeholder engagement and coordination

• Act as the primary interface between vendors and internal IT
• Coordinate vendor involvement across delivery, operations, and support
• Provide clear communication and escalation paths for vendor-related

Continuous improvement

• Identify opportunities to rationalize vendors and improve service quality and efficiency.
• Improve vendor management processes, standards, and

Competencies

• Strong experience managing IT vendors and service providers.
• Good understanding of IT service delivery, SLAs, and commercial frameworks.
• Ability to manage performance, risk, and stakeholder expectations.
• Strong negotiation, communication, and relationship-management skills.
• Detail-oriented with a structured and governance-focused mindset

Key Performance Indicators

• Vendor performance against SLAs and KPIs.
• Cost control and value optimization across IT vendors.
• Reduction in vendor-related risks and issues.
• Stakeholder satisfaction with vendor engagement and service quality.
• Contribution to culture, accountability, engagement, and continuous improvement

Special Conditions of Employment

• SouthAfricancitizen
• MIE,clearcriminalandcredit
• Driver’slicenseand/orownreliabletransport

Remuneration and benefits

• Marketrelatedsalary
• Medicalaid
• Providentfund
• Staffaccount

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.