IT Technician- NRC Head Office (JHB North)

Job title : IT Technician- NRC Head Office (JHB North)

Job Location : Gauteng, Johannesburg

Deadline : April 28, 2025

Requirements

Requirements and Experience

1. Grade 12 (NQF4).
2. CompTIA A+ and N+ certifications (or equivalent recognised IT technical qualifications).
3. MCSA (Microsoft Certified Solutions Associate) or equivalent certifications.
4. IT Security related Certification (desirable).
5. ITIL Foundation or related certification (desirable).
6. Experience in the medical Industry preferred.
7. Experience in technical support preferred.
8. Good problem-solving skills for hardware, software, and system issues.
9. Clear communication skills for helping users and working with different teams.
10. Ability to work independently and as part of a team.
11. Basic understanding of IT procurement and vendor management is a plus.
12. Willingness to learn about new technologies.
13. Friendly and professional attitude towards customer service.
14. Any other relevant certifications or training is a bonus.

Key Performance Areas

1. Provide 1st and 2nd line technical support for all users across the organisation, including remote and on-site assistance.
2. Install, configure, and maintain desktops, laptops, printers, mobile devices, and other peripherals.
3. Support Microsoft Windows operating systems and standard applications, particularly Microsoft 365.
4. Manage user accounts, passwords, and permissions using Active Directory management tools and related systems.
5. Provide basic server support including monitoring, patching assistance, and system checks.
6. Perform first-level firewall support (e.g. VPN access, Firewall Setup).
7. Troubleshoot network issues across LAN, WAN, and Wi-Fi environments.
8. Maintain and update IT asset records and ensure correct procedures for device reallocation or decommissioning.
9. Ensure all support interactions are logged accurately in the ticketing system and resolved within defined SLA timelines.
10. Adhere to and promote NRC’s IT security policies, including proper handling of credentials, user access, endpoint protection, and data handling practices.
11. Report any security-related incidents or observations immediately to the IT Manager or relevant authority.
12. Assist in the rollout of security updates, antivirus/malware checks, and vulnerability patching as directed.
13. Participate in system audits, asset reviews, and compliance initiatives as required.
14. Support general IT projects and infrastructure improvements, including site setups, migrations, and rollouts.
15. Participate in the after-hours / Standby support roster or escalation process where required.
16. Ensure that there is clear communication when assisting users.
17. Demonstrate the National Renal Care Values and Caring the NRC Way.