IT Technician

Purpose of the position:

The IT Technician will be responsible for assisting the IT team in maintaining and co-administering our company's IT systems. The candidate’s primary duties will include maintenance of computer and IT hardware, software, and other related systems, as well as replacing faulty IT hardware components when necessary. The candidate will also work closely with system users to identify potential issues and resolve existing problems.

Qualifications/Experience

• Working knowledge of computer hardware and troubleshooting
• Working networking knowledge, LAN, WAN, IPSEC, TCP/IP
• Skilled in the use of Active Directory
• Working knowledge of Azure
• Skilled in printer management
• Previous experience with AutoCAD and similar software is advantageous
• MCSE/MCSA certification will be of benefit
• A+, N+, CompTIA or similar IT courses

Required Outputs and Responsibilities

• Manage daily and ongoing technical operations
• Assist IT technicians to oversee and maintain secure, efficient, and robust server and network architecture
• Assist in overseeing secure and cost-effective network applications and support Help Desk services to ensure effective assistance
• Assist in managing disaster recovery/business continuity plans to ensure timely and cost-effective recovery of computers, telephones, and networks
• Provide technical hardware and software support to all employees

Personal Attributes

• Understanding of IT infrastructure
• Ability to think through problems and visualize solutions
• Ability to implement, administer, and troubleshoot IT infrastructure devices, including wireless access points, telephony, routers, switches, and controllers
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources
• Ability to work with all levels of staff within and outside of IT and the organization
• A self-starter able to work independently but comfortable working in a team environment
• Good analytical and problem-solving skills
• Dependable and flexible when necessary
• Valid driver’s license and own transportation

It may be required for the candidate to travel between Proconics branch offices.