IT Technician

Ivanhoe Mines; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A mining company in Johannesburg is seeking an experienced IT Technician to provide support for hardware and software, maintain ICT equipment, and ensure compliance with company policies. The ideal candidate should have a minimum of 5 years' experience in IT support, relevant certifications, and strong troubleshooting skills. This role offers an opportunity to work within a collaborative team environment.

Qualifications

• Minimum of 5 years' experience in IT support and data management.
• Valid driver's license required.
• Relevant certifications and qualifications in ICT.

Responsibilities

• Install and configure ICT equipment and software.
• Maintain desktops and laptops.
• Provide 1st level network support and troubleshoot issues.
• Ensure compliance with company policies and procedures.

Skills

Data management

General hardware support

General software support

Troubleshooting

Network support

Team collaboration

Communication

Education

Grade 12

CompTIA A+ Certification

CompTIA Network+ Certification

Degree or Diploma in an ICT related field

CompTIA Security+ Certification

MCSA Microsoft Certified Solutions Associate

CCNA certified / Fortinet NSE4

Job description

Job Title: IT Technician

Job Location: Gauteng, Johannesburg

Deadline: August 31, 2025

Requirements:

• A minimum of 5 years' experience with data management and general hardware and software support.
• Grade 12
• CompTIA A+ Certification
• CompTIA Network+ Certification
• Valid driver's license
• Degree or Diploma in an ICT related field (advantageous)
• CompTIA Security+ Certification
• MCSA Microsoft Certified Solutions Associate Qualification
• CCNA certified / Fortinet NSE4 - 7 (advantageous)

Your Key Performance Activities will include but not limited to:

• Reporting, Monitoring & Evaluation, Audit: Ensure that all ICT reporting is aligned with standards, guidelines, and schedules.
• Install and configure ICT equipment and software (Including desktops, laptops, printers, data projectors, VC equipment, access control (alarm & biometrics), handheld devices, applications etc.).
• Maintain desktops and laptops.
• Maintain current and accurate inventory of technology hardware, software & resources (100% accuracy of asset register).
• Identify and prepare old hardware for disposal according to company disposal policy.
• Provide support on hardware and software (Including desktops, laptops, printers, data projectors, VC equipment, access control (alarm & biometrics), handheld devices, applications etc.).
• Troubleshoot and diagnose all reported issues.
• Provide 1st level network support: Troubleshooting and resolving issues with networking infrastructure and escalating if necessary.
• Add and set up new users on all relevant systems.
• Access the Help Desk to record, accept, or resolve all IT calls logged.
• Troubleshoot and diagnose reported issues on the helpdesk.
• Provide subject matter expertise and advice in your area of responsibility to enhance department effectiveness.
• Establish and maintain good working relationships and effective communication within the organization.
• Housekeeping (Data Center, UPS Room, Tech Room, and Office equipment installations).
• Alert Monitoring
• Manage day-to-day costs with at least one cost-saving initiative per quarter.
• Seek personal development and learning opportunities (one intervention per quarter).
• Repair and replace equipment as necessary.
• Assist in implementing and maintaining security measures to protect systems, networks, and data from cyber threats, including antivirus management, access control, and data backup procedures.
• Adhere to company policies, procedures, and relevant legislation; manage and report non-compliance issues.
• Model behavior consistent with the company's Safety, Health, and Environment policies.

Effective Team Player:

• Maintain healthy relationships within and across teams.
• Support team members within your area of responsibility.
• Share knowledge and skills with colleagues.
• Use communication and feedback channels effectively.

Effective Self-Management:

• Manage own work performance and complete tasks within set timelines and standards.