IT Technician

Headhunters; Gqeberha; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A recruitment agency is seeking an experienced IT Technician for their client in Gqeberha. The role involves providing technical support, managing IT projects, and ensuring the smooth operation of Manufacturing IT Systems. Candidates should possess a degree in IT and have 2-3 years of relevant experience. This position offers a full-time contract with negotiable compensation.

Qualifications

• 2-3 years of IT support experience, ideally in pharmaceutical or FMCG environments.
• Good understanding of Manufacturing IT Systems.

Responsibilities

• Provide onsite technical support to employees through the ServiceNow Helpdesk.
• Manage and provision equipment for all new hires.
• Offer timely resolutions for IT-related issues via phone, email, or in-person support.
• Coordinate IT projects within set budgets and timelines.

Skills

IT support experience

Proficiency in Windows Server

Understanding of Manufacturing IT Systems

Experience in VMWare and Azure

Education

Degree/Diploma in Information Technology

Tools

ServiceNow Helpdesk

Microsoft Office 365

VMWare

Veeam

Job description

Sector Manufacturing / Information Technology (IT) / Pharmaceutical

Location Gqeberha

Job Type full_time

Experience 3 to 5 years

Qualifications No education

Package Negotiable

Description

Our pharma client based in Port Elizabeth, is looking to employ an experienced IT Technician to their team.

Requirements:

• Degree/Diploma in Information Technology.
• 2-3 years of IT support experience, ideally in pharmaceutical, FMCG environments or production.
• Proficiency in Windows Server (2008-2019), Windows 10\11, Microsoft Office 365, VPN’s, Polycom systems.
• Good understanding of Manufacturing IT Systems.
• Experience in VMWare, Azure, and Veeam.

Responsibilities:

• Provide onsite technical support to employees through the ServiceNow Helpdesk
• Open, track and close all service requests, as well as manage the classification, assignment, tracking, and completion of requests
• Primary support focus on the Manufacturing IT Systems
• Troubleshoot multiple computer and mobile platforms: Macintosh, Windows, Linux, Android and iOS
• Provide advanced support for multiple enterprise applications including e-mail (Outlook), calendar scheduling, word processing, spreadsheets, presentations, Internet browsers, as well as specialized department-specific applications, SCCM, Intune and MS autopilot
• Manage and provision equipment for all new hires (mobile phone, desktop peripherals, laptops and desktops)
• Troubleshoot and support video conference equipment, including events held onsite
• Remotely troubleshoot local and networked printers, including multi-functional copiers
• Identify and implement innovative solutions to resolve customer issues
• Ensure resolutions are consistent with company standards and policies
• Liaise between local suppliers/Suppliers and our internal team when troubleshooting as necessary
• Operation of the enterprise network and server room
• Active Directory
• Backup and restore procedures.( Veeam)

Customer and Technical Support:

• Offer timely resolutions for IT-related issues via phone, email, or in-person support.
• Document troubleshooting procedures and create user-friendly guides.
• Maintain hardware inventories and support the roll-out of new applications.
• Provide periodic feedback and follow-ups with users to ensure satisfaction.
• Support Global IT Helpdesk (Levels 2 and 3)

Project Coordination and Administration:

• Coordinate IT projects within set budgets and timelines, in consultation with the IT Manager.
• Document IT SOPs, WI, software licenses, and procedural updates.
• Ensure compliance with company standards and operational requirements.

Please be advised that if you do not receive a response within two weeks of applying, you may consider your application unsuccessful.

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