IT Technician

Ivanhoe; Gauteng; On-site; ZAR 300 000 - 450 000; Full time

Job summary

Ivanhoe Mines is seeking an IT Technician to provide technical support and maintain IT systems. The role requires significant experience in data management and various IT certifications. Join a leading mining company focused on a sustainable future.

Qualifications

• Minimum of 5 years' experience with data management and hardware/software support.
• CompTIA A+ and Network+ Certifications required.

Responsibilities

• Provide technical support for IT systems and applications.
• Install and maintain computer systems and networks.

Skills

Data Management

Troubleshooting

Communication

Education

Grade 12

Degree or Diploma in ICT

Tools

CompTIA A+

CompTIA Network+

CompTIA Security+

MCSA

CCNA

Job description

IVANHOE MINES is looking for an IT Technician.

Ivanhoe Mines is a leading Canadian mining company committed to becoming a global leader in the supply of critical resources required to transition our world to a low-carbon, renewable future. Ivanhoe is focused on developing and expanding its four principal mining and exploration projects in Southern Africa. These include the development of the Kamoa-Kakula copper mining complex in the Democratic Republic of Congo (DRC), the Platreef palladium-rhodium-platinum-nickel-copper-gold discovery in South Africa, the redevelopment and upgrading of the historic Kipushi zinc-copper-germanium-silver mine in the DRC, and exploration on the Western Foreland near Kamoa-Kakula.

Play your part in our team succeeding...

Purpose of the role:

Responsible for providing technical support, advice, and guidance for internal/external users of IT systems and applications, either directly or via network communication. Responsible for installing and maintaining computer systems and networks to ensure optimal functionality and technology utilization.

Requirements:

• Minimum of 5 years' experience with data management and hardware/software support.
• Grade 12 education.
• CompTIA A+ Certification.
• CompTIA Network+ Certification.
• Valid driver's license.
• Degree or Diploma in an ICT-related field (advantageous).
• CompTIA Security+ Certification.
• MCSA Microsoft Certified Solutions Associate Qualification.
• CCNA certification / Fortinet NSE4-7 (advantageous).

Advanced skills and knowledge include:

• Create user accounts using applicable applications.
• Troubleshoot software-related problems.
• Apply incident management procedures.
• Understand TCP/IP protocols.
• Support company hardware and software platforms.
• Troubleshoot network issues.

Key Performance Activities:

• Ensure ICT reporting aligns with standards and schedules.
• Install and configure ICT equipment and software.
• Maintain desktops, laptops, and inventory accuracy.
• Prepare hardware for disposal per policy.
• Support hardware and software issues.
• Troubleshoot and diagnose reported issues.
• Provide first-level network support and escalate as needed.
• Set up new users and manage IT helpdesk.
• Offer expertise to improve department effectiveness.
• Maintain good communication and relationships within the organization.
• Perform housekeeping and security management tasks.
• Monitor alerts and manage costs with continuous improvement initiatives.
• Engage in personal development opportunities.
• Assist in equipment repairs and replacements.
• Implement and maintain cybersecurity measures.
• Adhere to company policies, procedures, and legislation.
• Promote safety, health, and environmental standards.
• Support team and self-management for performance and task completion.

The finer details:

When applying, submit a PDF CV along with certified copies (within 3 months) of your ID/passport, driver's license, and qualifications. If you do not hear from us within 30 days after the closing date, consider your application unsuccessful.