It Technician

Tolcon; Gauteng; On-site; ZAR 250,000 - 350,000; Full time

Job summary

A leading company in the IT sector is seeking an IT Technician to manage and support hardware and software systems. The ideal candidate will have certifications such as CompTIA A+ and N+, with strong problem-solving skills and a solid understanding of IT infrastructure. This role involves both remote and onsite support to ensure optimal performance and user satisfaction. If you are driven and ready to contribute to a dynamic team, apply now!

Qualifications

• At least 3 years IT related working experience required.
• Valid Unendorsed Code 08 Drivers License is needed.

Responsibilities

• Install and configure software, hardware, and equipment according to company standards.
• Provide remote and onsite support, performing troubleshooting to resolve incidents.
• Maintain IT inventory and control data centre access.

Skills

Problem Solving

Technical Troubleshooting

Interpersonal Relationship Skills

Time Management

Education

CompTIA A+ Certification

CompTIA N+ Certification

Microsoft Certified Professional

Microsoft Certified Systems Administration

Tools

Microsoft Office Products Suite

POS Systems

Job description

An IT Technician is a professional who is responsible forinstalling, maintaining, and repairing hardware & software components of the organization's computers.

They also support these systems through remote access or site visits as needed by management teams within their company.OrganogramSuperior 2nd Level : Group Head : Information TechnologySuperior : Group IT Systems SpecialistThis Position : Group IT TechnicianSubordinate 1st Level : NoneEmployment SpecificationGrade 12Post School : NoneMicrosoft Office Products Suite Competent (Requirement)CompTIA A+ and N+ Certification (Requirement)Microsoft Certified Professional Fundamentals (Requirement)Microsoft Certified Systems Administration Certification (Advantage)POS (Point-of-Sale) Systems (Advantage)ITIL Foundation (Advantage)In House InductionValid Unendorsed Code 08 Drivers LicenseAt least 3 years IT related working experienceRequired competencies to meet the job outcomes : Proven experience in a similar roleExcellent writing, documenting and communication skills in EnglishPresentable to our clients and contractorsInterpersonal Relationship SkillsExcellent problem solving and trouble shooting skillsExcellent planning and follow through of daily activitiesStrong attention to detailAbility to work well within a team or aloneAbility to act quickly in crisis situations and solve problems in stressful situations and under pressureCommitment to service delivery, excellent end-user experience and right first-time principlesAbility to explain technical concepts to inexperienced usersTime management, self-driven and motivatedMicrosoft Operating System and Application administration and support skillsTerminal Services support skillsSolid understanding of backup and recovery principlesSolid TCP / IP and networking knowledge, inclusive of VLAN, LAN and WANPhysical DemandsDriver of a light motor vehicleWork requires extensive work using a computerPhysically demanding tasks such as working on HeightsThe work environment characteristics are those encountered in a typical office with onsite and remote IT support.Essential Duties and ResponsibilitiesAll duties take place in accordance with the requirements of the client, Occupational Health and Safety Act and other relevant legislation.

Duties include the following : Organize and schedule timeous end user application or workstation upgrades and maintenance without deterring others from completing their work.Improves system performance and end user experience by identifying repetitive problem areas and recommending possible changes or improvements.Ensure security and privacy compliance of end-user, endpoint, network connectivity and computer systems.Timeously install and configure appropriate software, hardware, and equipment, according to company specifications and best practice standards, ensuring license compliance.Join, configure, and maintain computer objects on all systems.Manage user account password resets, account lockout and user Self-Service enrolments.Provide orientation and guidance to users on how to operate software and computer equipment, walk the customer through the problem-solving process.Ensure latest operating system, applications, and antivirus software updates applied to all endpoints.Provide general remote and onsite hardware and software support, that includes troubleshooting through diagnostic techniques and pertinent questions to resolve incidents, requests, and problem tickets successfully.Ensure all user queries, requests, incidents, related troubleshooting steps and resolutions are captured, validated, and triaged for further processing.Ensure frequent follow-up, continues and timeous updates on tickets, and feedback through ticketing system, managing all user expectations.Assign unresolved or more complex incidents and / or requests timeously to the next escalation tier stipulated in the technical support escalation matrix.Manage the full life cycle of assigned incidents and requests logged on the service desk ticketing system and achieve the set service level agreement KPI.Maintain and control of all IT inventory (Software and Hardware) assets by providing accurate information when installing, moving, or replacing assets, to update asset registers and inventory lists accordingly.Maintain and control data centre and security access.Maintain neat and tidy workspace, data centres, and storeroomsPerform, report, and submit all preventative checklist on all systems as per the stipulated procedures.Perform proactive monitoring of the ICT infrastructure, by troubleshooting, reporting, escalating, and logging of alerts, and preventative maintenance tasks.Maintain confidentiality regarding information being stored, processed, or accessed.Adapts quickly to changing circumstances, new standards, and requests by company management.Acts quickly in crisis situations for the company to resume normal operations as soon as possible.Liaising with 3rd party vendors, suppliers, ICT providers for specific requirements, when required.Contributes to the overall operations of the company by writing, updating, and maintaining internal setup operational procedures.Perform Standby Duties as assigned per Standby Roster.Responsible for following and adhering to all company policies and procedures.Other duties as required to ensure the successful operation of the business and services delivered by the IT Department.This Job Specification indicates only the main duties and responsibilities of the position and therefore is not intended as an exhaustive list.

Kindly note that should you not be contacted within 2 weeks of your application, please consider your application as unsuccessful.Create a job alert for this searchIt Technician

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