IT Technician

ExecutivePlacements.com - The JOB Portal; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A prominent hotel in Bantry Bay seeks an experienced IT Technician to provide technical support and maintain computer systems and networks. Responsibilities include troubleshooting hardware and software issues, ensuring the smooth operation of IT-related aspects, and assisting staff and guests with their IT problems. Candidates should have relevant certifications and at least 3 years of IT support experience.

Qualifications

• At least 3+ years of experience in IT support and systems maintenance.
• Familiarity with VoIP phone systems and security camera systems.
• Strong knowledge of computer hardware, software, and networks.

Responsibilities

• Provide technical support to staff and guests.
• Install and maintain computer systems and networks.
• Troubleshoot issues related to IT infrastructure.

Skills

Technical Support

Troubleshooting

System Maintenance

Network Management

Customer Service

Education

Grade 12

CompTIA A+ certification

Computer Technician NQF Level 5 / N+

Tools

Windows

Microsoft Office

VoIP systems

Routers and Switches

Job description

Recruiter:

Phoenix Recruitment

Job Ref:

JHB000451/DB

Date posted:

Wednesday, June 18, 2025

Location:

Bantry Bay, South Africa

Salary:

Monthly

SUMMARY:

Large Hotel in Bantry Bay seeks an experienced & innovative IT Technician.

As the IT Technician, you will provide technical support and maintenance for the hotel's computer systems, networks, and other technologies.

This includes troubleshooting hardware and software issues, installing and configuring systems, and ensuring the smooth operation of all IT-related aspects of the hotel. You will also assist staff and guests with IT-related problems and maintain documentation of system configurations and repairs.

POSITION INFO:

Duties:

• Providing Technical Support: responding to user requests, diagnosing and resolving hardware and software problems, and offering assistance to both staff and guests.
• System Maintenance: installing, configuring, and maintaining computer systems, networks, servers, printers, and other IT equipment.
• Troubleshooting: identifying and resolving issues related to internet connectivity, email, security systems, and other IT infrastructure.
• Security: ensuring the security of computer systems by installing and updating antivirus and firewall software.
• Documentation: maintaining accurate records of repairs, maintenance, and system configurations.
• System Upgrades: assisting with the implementation of new systems and services, including software and hardware upgrades.
• Network Management: managing and maintaining the hotel's network infrastructure, including Wi-Fi and wired connections.
• Collaboration: working with other departments and vendors to resolve complex IT issues and ensure the smooth operation of all systems.
• Other duties: setting up and maintaining guest Wi-Fi and internet access, troubleshooting room TVs and their internet connection, ensuring card machines are functional, programming hotel room access cards, managing IT equipment in conference rooms, ensuring security camera footage is stored securely, maintaining records of repairs and maintenance, repairing or replacing damaged hardware, and conducting daily backup operations.

Requirements:

• Grade 12
• CompTIA A+ certification
• Computer Technician NQF Level 5 / N+ or other relevant qualifications
• At least 3+ years of experience in IT support and systems maintenance
• Familiarity with VoIP phone systems, IP and coaxial security camera systems, and understanding of HIPAA and/or CJIS compliance
• Knowledge of Routers and Switches
• Networking Knowledge
• Strong knowledge of computer hardware, software, networks, and operating systems (Windows, Microsoft Office, etc.)
• Ability to diagnose and resolve technical problems effectively
• Excellent written and verbal communication skills
• Ability to identify problems, develop solutions, and implement them effectively
• Ability to provide excellent service to both staff and guests