IT Technician

Recruitment Matters; Cape Town; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a skilled Desktop Support Technician to enhance user experience and maintain IT infrastructure. In this dynamic role, you will manage user accounts, ensure seamless connectivity, and troubleshoot hardware and software issues. Your expertise in Microsoft 365 and networking will be crucial in optimizing system performance and supporting diverse applications. If you thrive in a collaborative environment and are passionate about technology, this opportunity will allow you to make a significant impact on business sustainability and user satisfaction.

Qualifications

• 5+ years as a Desktop Support Technician or similar role.
• Good understanding of Office 365 with client communication skills.

Responsibilities

• Set up and manage user accounts and permissions for network access.
• Monitor daily computer performance and resolve connectivity issues.
• Support testing and deployment of new applications and systems.

Skills

Microsoft 365 management

Networking knowledge (TCP/IP, DHCP, DNS)

Network security administration

Windows operating systems installation and maintenance

Communication skills

Teamwork

Willingness to work overtime

Education

Matric

Microsoft Certifications

CompTIA A+

CompTIA N+

Driver's license Code B

Job description

The main purpose of this role is to ensure that internal end-users are supported, as well as the installation and maintenance of company hardware, software, networks, and infrastructure to ensure business sustainability and a good end-user experience.

Responsibilities :

1. Set up and manage user accounts and permissions to control access to a network.
2. Configure the organization’s computer systems to meet specific business requirements.
3. Monitor daily computer performance.
4. Update and maintain the computer inventory and equipment.
5. Maintain and resolve issues on LAN/WAN, VoIP telephone, biometric, printer, and AV systems connections.
6. Ensure desktop computers interconnect seamlessly with diverse systems, considering compatibility factors.
7. Coordinate with vendors to resolve technical problems with desktop computing equipment and software.
8. Resolve hardware and network connectivity issues.
9. Assist in the technical upgrading and maintenance of desktop systems.
10. Support testing and deployment of new applications and systems.
11. Manage Office 365 services such as OneDrive, Microsoft Teams, Outlook, etc.

Key Skills :

• Experience with Microsoft 365 tenants and associated management and support.
• Networking knowledge of TCP/IP, DHCP, DNS, SNMP, SMTP, FTP, HTTP, HTTPS.
• Network security administration experience.
• Ability to install, maintain, optimize, and configure software, including Windows operating systems.
• Good communication skills and ability to liaise across all organizational levels.
• Ability to work independently and as part of a team.
• Willingness to work overtime as operationally required.

Qualifications :

• Matric
• Microsoft Certifications, CompTIA A+, CompTIA N+
• Driver's license Code B.
• 5+ years of experience as a Desktop Support Technician, Network Support Technician, Systems Administrator, or similar role.
• Good understanding of Office 365 and its applications, with the ability to confidently communicate product implementations to clients.
• Experience with Microsoft Windows desktop operating systems, troubleshooting, support, and maintenance.