IT Technical Support Technician

Kontak Recruitment; Cape Town; Hybrid; ZAR 200,000 - 300,000; Full time

Job summary

A growing telecommunications company in Cape Town seeks a skilled IT Technical Support Technician to provide client support, manage installations, and troubleshoot communication systems. The ideal candidate has a valid driver's licence, relevant technical support experience, and strong problem-solving skills. This role offers a monthly salary of R10,000 to R15,000 plus allowances for travel expenses. Flexibility for after-hours support is required.

Benefits

Car allowance

Fuel covered for work-related travel

Qualifications

• Valid driver’s licence and reliable transport.
• Previous experience in technical support or IT/networking roles.
• Knowledge of networking, radios, GSM, and communication systems.

Responsibilities

• Provide on-site technical support for clients, including installations and troubleshooting.
• Diagnose and resolve issues related to networking, GSM, and communication systems.
• Maintain accurate records of service calls and client support activities.

Skills

Networking knowledge

Problem-solving skills

Client-facing communication

Job description

IT Technical Support Technician required in Cape Town.

A growing organisation in the telecommunications and technology sector is looking for a Technical Support Technician to provide client support, installations, and troubleshooting for communication systems and applications.

The role is based in Cape Town (Green Point / CBD area – offices being finalised), with a strong client-facing element.

The position requires a candidate with IT and networking knowledge who can manage on-site support, system issues, and ensure high-quality technical service delivery

Location: Green Point / Cape Town (Currently remote / Offices being finalised).

Salary: R10 000 to R15 000 per month + R3 000 per month Car Allowance + Fuel covered for work related travel.

Minimum Requirements:

• Valid driver’s licence and reliable transport
• Previous experience in technical support or IT / networking roles
• Knowledge of networking, radios, GSM, and communication systems
• Ability to work independently and handle after-hours or weekend support when required
• Strong problem-solving and client-facing communication skills
• Willingness to learn company-specific systems and software (training provided)

Duties and Responsibilities:

• Provide on-site technical support for clients, including installations and troubleshooting
• Diagnose and resolve issues related to networking, GSM, and communication systems
• Work closely with internal teams to escalate and resolve complex technical issues
• Maintain accurate records of service calls, repairs, and client support activities
• Ensure client satisfaction by delivering professional, timely, and effective support
• Participate in system upgrades, testing, and implementation of new technology
• Be available for after-hours and weekend support when required