It / Technical Support Specialist

Gp Consult; Pretoria; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in the legal industry is seeking a Technical Support / IT Support Specialist in Pretoria. The role involves managing IT systems, troubleshooting technical issues, and providing customer support. Candidates should have relevant experience and a degree or diploma in a related field. This position offers a monthly remuneration package.

Qualifications

• 2 Years experience in a similar position.
• Experience with Windows 10/11 and MS Office.
• Knowledge of networking and firewall systems is advantageous.

Responsibilities

• Manage, maintain, and repair IT systems.
• Diagnose and repair faults, resolve network issues.
• Install and configure hardware and software.

Skills

Troubleshooting

Customer Communication

Technical Documentation

Education

Degree or Diploma in a related field

Tools

Windows 10

MS Office

Windows Active Directory

Job description

Technical Support / IT Support Specialist - Legal Industry - Lynwood Pretoria

Reference: Cen-E-1

Duties & Responsibilities

1. Manage, maintain, and repair IT systems.
2. Diagnose and repair faults, resolve network issues, and install and configure hardware and software.

Requirements

• 2 Years experience in a similar position
• Windows 10 / 11 Experience
• MS Office Experience
• Windows Active Directory
• Advantageous: Networking, ArcServe, Windows Group Policies, Fortinet / Firewall, Office Admin
• Degree or Diploma in a related field

Technical Support Duties

• Identify hardware and software solutions
• Troubleshoot technical issues
• Diagnose and repair faults
• Resolve network issues
• Install and configure hardware and software
• Communicate with customers to identify issues and provide solutions
• Provide timely and accurate customer feedback
• Guide customers through problem resolution steps
• Follow up with clients to ensure issues are resolved
• Replace or repair hardware components
• Support the rollout of new applications
• Document procedures and support processes
• Manage multiple support cases simultaneously
• Test and evaluate new technologies

Package & Remuneration

R - Monthly