IT Technical Service Desk Team Lead

Cape National Recruitment Pty Ltd; Cape Town; On-site; ZAR 350,000 - 550,000; Full time

Job summary

A leading recruitment firm is seeking a Service Desk Team Lead in Cape Town to oversee IT operations and manage a dynamic team. The ideal candidate will have substantial IT experience, excellent leadership skills, and a proactive approach to technical challenges. Responsibilities include managing IT infrastructure, leading projects, and fostering effective communication among teams. This mid-level role promises growth opportunities within a fast-paced environment.

Qualifications

• Minimum 5+ years in IT roles, 1-3 years in leadership.
• Proven project management experience.
• Experience in enterprise environments is highly desirable.

Responsibilities

• Lead and manage a team of IT technicians.
• Oversee IT systems and ensure operational efficiency.
• Plan and coordinate IT projects, ensuring timely delivery.

Skills

IT infrastructure knowledge

Cybersecurity principles

Problem-solving skills

Communication skills

Interpersonal skills

Analytical abilities

Education

IT-related certifications (N+, S+, A+, ITIL)

Job description

Our client in Tygervalley, Northern Suburbs of Cape Town, has a permanent role for a Service Desk Team Lead – IT / IT Technical Service Desk Team Lead (midlevel role).

Open to only EE / AA candidates.

Summary

We are seeking a highly skilled and motivated IT Technical Service Desk Team Lead to join our dynamic IT team. The ideal candidate will be responsible for leading a team of IT professionals, ensuring the smooth operation of our IT infrastructure, and driving technical projects to completion. This role requires a strong technical background, excellent leadership skills, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities :

Technical Leadership :

• Lead, mentor, and manage a team of IT technicians and specialists.
• Oversee the implementation and maintenance of IT systems, including networks, servers, and cloud infrastructure.
• Ensure the availability, performance, and security of IT systems and services.
• Troubleshoot and resolve complex technical issues escalated by the team.
• Stay up to date with emerging technologies and recommend improvements to existing systems.

Project Management :

• Plan, coordinate, and execute IT projects, ensuring they are delivered on time and within budget.
• Collaborate with cross-functional teams to define project requirements and deliverables.
• Monitor project progress, identify risks, and implement mitigation strategies.

Team Management :

• Conduct regular team meetings, set performance goals, and provide constructive feedback.
• Foster a collaborative and innovative team culture.
• Manage team workloads and ensure effective resource allocation.

IT Operations :

• Oversee daily IT operations, including system monitoring, backups, and disaster recovery.
• Ensure compliance with IT policies, procedures, and regulatory requirements.
• Manage vendor relationships and negotiate contracts for IT services and equipment.

Stakeholder Communication :

• Act as the primary point of contact for IT-related matters within the organization.
• Provide regular updates to senior management on IT performance, projects, and initiatives.
• Collaborate with other departments to understand their IT needs and deliver effective solutions.

Qualifications & Skills :

• Technical Expertise :

o Strong knowledge of IT infrastructure, including servers, storage, virtualization, and cloud technologies.

o Solid understanding of cybersecurity principles and best practices.

• Leadership & Project Management :

o Proven experience leading IT teams and managing projects.

o Ability to prioritise tasks and manage multiple projects simultaneously.

o Strong problem-solving skills and a proactive mindset.

• Soft Skills :

o Excellent communication and interpersonal skills.

o Ability to work effectively in a team-oriented environment.

o Strong analytical and decision-making abilities.

Requirements :

• Minimum of 5+ years in IT roles, with at least 1-3 years in a leadership or supervisory role.
• Proven experience managing IT infrastructure, including networks, servers, and cloud platforms.
• Strong project management experience, with a track record of delivering projects on time and within budget.
• Certifications such as N+, S+, A+, ITIL, or similar are a bonus.
• Experience working in an enterprise environment is highly desirable.
• Have your own reliable vehicle (will need to travel between 3 offices in the Bellville area).