IT Technical Manager

HR Corporation; Alberton; On-site; ZAR 200,000 - 300,000; Full time

Job summary

Une entreprise de solutions informatiques, leader dans son domaine, recherche un manager technique pour diriger une équipe talentueuse. Le candidat idéal aura une solide expérience technique et des compétences en leadership, avec une passion pour le service client. Ce rôle impliquera la gestion des opérations techniques et la collaboration avec des équipes multidisciplinaires pour assurer un service exceptionnel.

Qualifications

• Expérience antérieure dans un rôle de leadership technique au sein d'un MSP ou environnement similaire.
• Compréhension solide des infrastructures IT, des technologies cloud, du réseautage et de la cybersécurité.
• Familiarité avec le cadre ISO et les certifications pertinentes.

Responsibilities

• Gérer et diriger une équipe de professionnels techniques, fournissant orientation et mentorat.
• Superviser les opérations quotidiennes du département technique.
• Fournir une expertise technique et gérer les escalades de problèmes complexes.
• Maintenir des relations solides avec les clients.

Skills

Leadership

Customer Service

Technical Expertise

Collaboration

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Information Technology

Tools

ISO27001

ITIL

ITSM

Job description

As the Technical Manager, you will play a crucial role in leading a team of talented technicians and ensuring the smooth delivery of IT services to our clients. We are seeking a candidate who possesses a strong technical background, excellent leadership skills, and a passion for providing top-notch customer service.

Our Company is renowned for its comprehensive IT solutions and commitment to staying at the forefront of industry trends. In this role, you will have the opportunity to collaborate with cross-functional teams, develop and implement strategic initiatives, and drive continuous improvement within our service offerings. Your technical expertise, coupled with your ability to inspire and guide a team, will be instrumental in maintaining our high standards of service delivery and exceeding client expectations.

To be successful in this role, the ideal candidate should have prior experience in a technical leadership position within an MSP or similar environment. A solid understanding of IT infrastructure, cloud technologies, networking, and cybersecurity is essential. Additionally, familiarity with ISO framework and certifications such as ISO27001, ITIL,or ITSM would be advantageous

Duties & Responsibilities

Manage and lead a team of technical professionals, providing guidance, support, and mentorship

Oversee the day-to-day operations of the technical department, ensuring efficient and timely service delivery.

Provide technical expertise and guidance to the team, assisting with complex technical issues and escalations

Build and maintain strong relationships with clients, serving as a trusted advisor on technical matters

Experience & Qualification

Bachelor’s degree in Computer Science, Information Technology, or a related field

Experience in a technical leadership role within an MSP or similar environment.

R40,000 to R60,000 per month depending on experience and qualifications.