IT Team Leader

Wenz; Bellville; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A technology solutions provider is seeking a Service Desk Team Lead to oversee their IT operations in Bellville. This role focuses on leading a team of IT professionals, managing IT infrastructure, and successfully executing technical projects. The ideal candidate has extensive IT experience, strong leadership skills, and a proactive approach to problem-solving. If you thrive in a fast-paced environment and have a passion for technology, we want to hear from you!

Qualifications

• Minimum of 5+ years in IT roles, with 1-3 years in leadership.
• Experience managing IT infrastructure, networks, and cloud.
• Strong project management experience with on-time delivery.

Responsibilities

• Lead and mentor a team of IT technicians.
• Oversee the implementation of IT systems.
• Plan and execute IT projects within budget.

Skills

IT infrastructure knowledge

Networking expertise

Cybersecurity understanding

Leadership experience

Project management

Excellent communication

Job description

Job Title: Service Desk Team Lead - IT

Location: Bellville

Employment Type: Full Time

Job Summary
We are seeking a highly skilled and motivated IT Technical Service Desk Team Lead to join our dynamic IT team. The ideal candidate will be responsible for leading a team of IT professionals, ensuring the smooth operation of our IT infrastructure, and driving technical projects to completion. This role requires a strong technical background, excellent leadership skills, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities
Technical Leadership:

• Lead, mentor, and manage a team of IT technicians and specialists.
• Oversee the implementation and maintenance of IT systems, including networks, servers, and cloud infrastructure.
• Ensure the availability, performance, and security of IT systems and services.
• Troubleshoot and resolve complex technical issues escalated by the team.
• Stay up to date with emerging technologies and recommend improvements to existing systems.

Project Management

• Plan, coordinate, and execute IT projects, ensuring they are delivered on time and within budget.
• Collaborate with cross-functional teams to define project requirements and deliverables.
• Monitor project progress, identify risks, and implement mitigation strategies.

Team Management

• Conduct regular team meetings, set performance goals, and provide constructive feedback.
• Foster a collaborative and innovative team culture.
• Manage team workloads and ensure effective resource allocation.

IT Operations

• Oversee daily IT operations, including system monitoring, backups, and disaster recovery.
• Ensure compliance with IT policies, procedures, and regulatory requirements.
• Manage vendor relationships and negotiate contracts for IT services and equipment.

Stakeholder Communication

• Act as the primary point of contact for IT-related matters within the organization.
• Provide regular updates to senior management on IT performance, projects, and initiatives.
• Collaborate with other departments to understand their IT needs and deliver effective solutions.

Qualifications & Skills

• Technical Expertise:
• Strong knowledge of IT infrastructure, including servers, storage, virtualization, and cloud technologies.
• Expertise in networking (LAN, WAN, VPN, Firewalls, VLANs, etc.).
• Solid understanding of cybersecurity principles and best practices.
• Leadership & Project Management:
• Proven experience leading IT teams and managing projects.
• Ability to prioritise tasks and manage multiple projects simultaneously.
• Strong problem-solving skills and a proactive mindset.
• Soft Skills:
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team-oriented environment.
• Strong analytical and decision-making abilities.

Requirements

• Minimum of 5+ years in IT roles, with at least 1-3 years in a leadership or supervisory role.
• Proven experience managing IT infrastructure, including networks, servers, and cloud platforms.
• Strong project management experience, with a track record of delivering projects on time and within budget.
• Certifications such as N+, S+, A+, ITIL are a bonus.
• Experience working in an enterprise environment is highly desirable.