IT Team Lead

Infinity Brands; Gauteng; Hybrid; ZAR 500,000 - 750,000; Full time

Job summary

A technology management company in South Africa is seeking an IT Team Lead to manage the entire IT infrastructure and ensure secure and efficient operations across franchisees. Responsibilities include overseeing system development, managing support tickets, and ensuring compliance with data protection regulations. The ideal candidate has 3-5 years of IT experience and strong leadership skills. A hybrid work model is available with attractive benefits.

Benefits

Provident fund

Medical aid

Hybrid work model

Qualifications

• Minimum 3–5 years of hands-on IT support or infrastructure experience.
• Proficient in Windows and/or Linux server environments.
• Strong knowledge of hardware, networking, software systems, and troubleshooting methodologies.

Responsibilities

• Oversee the IT helpdesk, ensuring all tickets are resolved effectively.
• Monitor security compliance with the POPI Act and data protection regulations.
• Prepare detailed monthly IT reports for executive meetings.

Skills

IT support

Project management

Team leadership

Troubleshooting

Data security

Education

National Diploma or Bachelor’s Degree in IT

Tools

Windows Server

Linux Server

AWS

Google Cloud

Job description

Job Summary

IT Team Lead is responsible for managing and overseeing all aspects of the IT infrastructure at INF, ensuring secure, efficient, and reliable technology operations across the organization and its franchisees. This role includes overseeing system development and maintenance, managing technical support and ticket resolution, ensuring data security and compliance, and driving innovation.

Key Responsibilities

System Development, Implementation, and Maintenance

• Plan, organize, and evaluate the operation of information systems and electronic data processing (EDP).
  

• Collaborate with department heads to determine system requirements, specifications, costs, and timelines.
  

• Oversee the smooth operation of internal systems and coordinate system rollouts for franchisees.
  

• Maintain a current and accurate inventory of all technology hardware, software, and resources.
  

• Develop IT budgets and ensure cost-effective resource allocation across Infinity Brands and franchise locations.
  

Ticket Resolution and Support

• Oversee the IT helpdesk, ensuring all franchisee and internal/external tickets are resolved effectively and efficiently.
  

• Assist with RDP sessions, network issues, Accpac, and other IT-related concerns for franchisees.
  

• Act as the main point of contact between franchisees and INF for IT-related issues, ensuring SLAs with IT service providers are met.
  

• Maintain a 90% ticket resolution rate and manage escalations promptly to maintain quality service.
  

Industry Knowledge and Data Security

• Continuously research and assess emerging technologies and resources to introduce innovative solutions to INF.
  

• Monitor the security of all technology systems, ensuring compliance with POPI Act and data protection regulations.
  

• Ensure secure access to company folders and drives, implementing safeguards to protect company and client data.
  

Reporting and Project Management

• Prepare detailed monthly IT reports for executive meetings, summarizing operational metrics, issues resolved, and project progress.
  

• Manage system rollouts, such as Syspro, for franchisees, and ensure accurate content in training manuals by collaborating with corporate trainers.
  

• Coordinate reporting dashboards, integrating data from project management systems to support decision-making across departments.
  

Effective Teamwork and Self-Management

• Manage priorities independently, meeting all deliverables and providing support to team members when needed.
  

• Follow all lawful instructions from the CTO/GM, exemplifying strong judgment, critical thinking, and problem-solving skills.
  

• Foster a collaborative IT environment, maintaining communication with internal departments and assisting the team in achieving shared goals.
  

Requirements

• National Diploma or Bachelor’s Degree in Information Technology, Computer Science, or related field.
  

• Relevant IT certifications are a strong advantage (e.g. CompTIA, Cisco, Microsoft, ITIL).
  

• Minimum 3–5 years of hands-on IT support or infrastructure experience.
  

• At least 1–2 years in a supervisory or team lead role.
  

• Proven experience managing IT projects or service delivery processes.
  

• Strong knowledge of hardware, networking, software systems, and troubleshooting methodologies.
  

• Proficient in Windows and/or Linux server environments.
  

• Experience with cloud technologies (e.g. Zoho, AWS, Google Cloud) is advantageous.
  

  
  
  
  

Benefits

Hybrid
Provident fund
Medical aid