IT Supporter

DSV - Global Transport and Logistics; Kempton Park; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Specialist to provide essential daily support at their Gauteng facility. This role involves troubleshooting various IT issues, managing incidents, and collaborating with vendors to ensure seamless operations. With a focus on service excellence, you will be part of a dynamic team that values commitment and teamwork. The position offers an exciting opportunity to work in a multinational environment, where your contributions will directly impact the efficiency of IT services. If you are passionate about technology and eager to support a diverse range of users, this is the perfect opportunity for you.

Qualifications

• 10+ years of experience in service desk or IT operations.
• Strong knowledge of incident management systems and troubleshooting.

Responsibilities

• Provide daily IT support to all users and assist with IT projects.
• Manage incidents and liaise with partners to resolve IT issues.

Skills

Service Desk Experience

IT Operations

Analytical Skills

Interpersonal Communication

Change Management

Troubleshooting

Education

Matric

A+ Certification

N+ Certification

IT related degree/Diploma

CCNA

Tools

CASDM Tools

Service Now

SCCM

Cisco Network Equipment

Job description

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: Kempton Park

Time Type: Full Time

Main Purpose of the Role

Employee will provide daily IT support at the DSV Park Gauteng facility as well as the entire Gauteng Region. Employee will be required to travel to different locations at times depending on projects and outages that might need onsite support. Employee will be required to assist with projects as and when assigned to the local ITOS team.

Tertiary Qualification(s)

• Matric and A+, N+ - essential
• MCTS: Window Server Network Infrastructure - advantageous
• Window Server 2008 Active Directory - advantageous
• MCITP - advantageous
• CCNA - advantageous
• IT related degree/Diploma - advantageous

Computer Literacy Level

• Advanced MS Word, Excel, PowerPoint & Outlook

Additional Computer Skills

• CASDM Tools / Service Now / Delta II/CIC.
• CompTia N+, One or more modules of MCITP or similar.
• Knowledge of DSV Applications and Infrastructure.

Job-related Requirements

• At least 10 years’ experience working with service desk or IT operations in a multinational framework.
• At least 1 year’s experience working with vendors and IT Infra escalations.
• At least 1 year’s experience supporting multiple aspects of infrastructure including standard printing, PC, laptop, and wireless devices.
• At least 1 year’s experience working with one or more infrastructure/operations disciplines (e.g., systems administration, network administration, telecommunications).
• English language fluency, Interpersonal Communication and Language Skills.
• Moderate knowledge of incident management systems (e.g., Service Now). Troubleshooting both hardware and software-based issues.
• Basic knowledge of general IT processes and audit mechanisms.
• Own Vehicle.
• Ability to work shifts/overtime as and when required.
• Ability to travel, lift 50 lbs., and work Standby on weekends.
• Ability to work within Project Management Framework.
• Analytical Skills (e.g., Storing Information & Managing Data, Learning and Following Procedures).
• Applied Learning / Functional Knowledge and Skills (e.g., Using Computer Skills, Maintains Industry Awareness/Industry Knowledge).
• Change Management Skills.
• People and Relationship Management Skills (Demonstrating Teamwork, Sensitivity to Others, Sensitivity to Cultural and Functional Diversity).
• Quality and Service Skills and Orientation.
• Quantitative Reasoning Skills.

Duties & Responsibilities

• Provide IT support on a daily basis to all users.
• Provide support on Global Desktop, Thin Clients, Laptops/PCs.
• Provide basic support on Cisco Network equipment.
• Assist Global IT with onsite assistance.
• Provide support on Printers.
• Install Windows DSV Images via SCCM DP on Laptops/PCs.
• Assist on all tickets logged for the Eastern Cape region.
• Provide assistance on IT projects within the regions.
• Liaison with business partners and vendors to resolve their IT-related issues, problems, and requests.
• Own, and manage to completion, minor and major changes to local infrastructure.
• Manage and resolve incidents remotely to assist the Regional team.
• Understand expectations that were set with business clients and recognize when issues/events may need escalation up the management chain.

Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.