IT Support Technician - CPT

DataFin; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

A dynamic skin care company is seeking an IT Support Technician in Cape Town to provide desktop support, maintain a 48-hour closure time for helpdesk tickets, and ensure IT equipment is up to date. The ideal candidate will have at least 3 years of network experience and relevant IT certifications. Strong problem-solving skills and attention to detail are essential, with opportunities to assist in various IT projects.

Qualifications

• Minimum 3 years of network experience with previous desktop support.
• Strong technical understanding of IT infrastructures.
• Ability to maintain compliance with service level agreements.

Responsibilities

• Maintain a 48-hour closure time on helpdesk tickets.
• Provide desktop support for hardware and software issues.
• Ensure IT equipment is maintained and updated.

Skills

IT support knowledge

TCP/IP knowledge

Technical understanding of IT infrastructures

Problem-solving skills

Education

Matric (NQF 4 equivalent)

IT certificate (A+ / Network+)

Job description

ENVIRONMENT

A dynamic skin care company is seeking an ambitious IT Support Technician to provide essential desktop support and assist the IT Department. The role focuses on maintaining a 48-hour closure time for Helpdesk tickets, resolving issues such as folder access permissions, faulty peripherals, and network connectivity, while ensuring all desktop hardware and software requirements are met. Candidates should have Matric (or NQF 4 equivalent), an IT certificate (A+ / Network+), solid IT support and TCP/IP knowledge, strong technical understanding of IT infrastructures, and a minimum of 3 years’ network experience with prior desktop support exposure.

DUTIES

• Maintain an overall 48-hour closure time on helpdesk tickets.
• Provide support with desktop issues e.g., folder access permissions, faulty peripherals (monitor, keyboard, mouse), network connection errors, etc.
• Consistently maintain over 98% compliance with the (SLA) for downtime tickets, ensuring minimal business disruption and timely issue resolution.
• Ensure all computers & IT equipment are maintained and in good working order e.g., latest updates and anti-virus installed.
• Setting up of new hardware/ software and printers.
• Follows up on tickets logged with service providers.
• Configuration and installation of desktop hardware and software requirements in the day-to-day operations.
• Assists IT manager with projects e.g., rolling out and maintenance of Antivirus Software, operating systems deployment (Windows), etc.

REQUIREMENTS

• Matric or NQF 4 equivalent
• Completed IT certificate with either / A+ / Network +
• IT support / TCP-IP knowledge / Technical understanding of IT infrastructures
• Minimum 3 years network experience / Previous desktop support

ATTRIBUTES

• Punctual
• Shows interest and enthusiasm towards work
• Ability to communicate with staff at all levels within the company
• Dependable
• Shows initiative
• Attention to detail
• Accuracy
• Ability to follow procedures
• Integrity
• Teamwork