IT Support Technician (CH1171)

Capital H Staffing and Advisory Solutions; Stellenbosch; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading payment aggregator in Stellenbosch is seeking an IT Support Technician to provide timely IT assistance across various platforms. Candidates must have strong problem-solving skills, relevant certifications, and the ability to communicate technical issues clearly. This role requires flexible hours and will involve troubleshooting across multiple operating systems. Additional language skills will be beneficial.

Qualifications

• 1-2 years' experience in On-Site IT Support.
• Proficiency in Windows, Mac, and Linux troubleshooting.
• Fluent in English with a good understanding of Afrikaans.

Responsibilities

• Provide professional IT support across hardware, software, and networks.
• Troubleshoot and resolve issues on Windows, macOS, and Linux systems.
• Maintain IT infrastructure and documentation.

Skills

Problem-solving

Attention to detail

Customer-focused mindset

Communication skills

Technical troubleshooting

Team collaboration

Education

Grade 12

CompTIA A+

Microsoft Certified Support Technician

Tertiary IT qualification

Tools

Microsoft Office Suite

Azure

Fortinet

VOIP

Network protocols

Job description

Overview

Our client, leading payment aggregator and provider of secure payment solutions, is looking for an IT Support Technician to join their growing team.

The role requires a proactive and reliable individual with strong problem-solving skills, attention to detail, and a customer-focused mindset. Excellent communication skills, the ability to explain technical issues clearly, flexibility to work after hours, and the capacity to work both independently and collaboratively are essential to the role.

Qualifications

• Grade 12;
• Relevant certifications (CompTIA A+, Microsoft Certified Support Technician);
• Relevant tertiary IT qualification will be advantageous;
• Approximately 1-2 years\' experience in a similar On-Site IT Support role;
• Proficiency in troubleshooting across Windows, Mac and Linux (operating system) environments;
• Knowledge of Microsoft Office Suite, Azure, Fortinet, VOIP, and network protocols;
• Experience in the Financial industry will be advantageous;

Additional requirements

• Fluent in written and verbal communication in English and a good understanding of Afrikaans. Any additional language will be seen as beneficial;
• Willing to participate in standby/on-call duties and resolve urgent issues after hours;
• Own reliable transport.

Responsibilities

• Providing professional and timely IT support across hardware, software, and networks
• Troubleshooting and resolving issues on Windows, macOS, and Linux systems
• Maintaining IT infrastructure and documentation for knowledge continuity
• Attending to on-site technical issues and escalate where necessary
• Assisting remote users and ensuring secure remote access
• Participating in standby/on-call rotations for after-hours support
• Collaborating with Cyber and InfoSec teams to ensure compliance with Security protocols
• Supporting onboarding/offboarding processes, device setup, and access provisioning
• Monitoring systems for security incidents and assisting with ISO/IEC 27001 aligned controls
• Contributing to IT asset management and vendor coordination
• Any other relevant duties related to the role

General

• While we would really like to respond to every application, should you not be contacted for this position within 15 days please consider your application unsuccessful.
• In keeping with our client’s employment equity requirements, only South African citizens will be considered.
• Please include your current salary and salary expectations.