It Support Technician – Call Center Helpdesk | L2 Role

Findojobs South Africa; Wes-Kaap; On-site; ZAR 200,000 - 300,000; Full time

Job summary

An international IT support company in Cape Town is hiring experienced Level 2 support technicians to assist UK-based clients. This role involves troubleshooting technical issues and managing escalated helpdesk tickets, focusing on the Microsoft product stack. The ideal candidate will have at least 1 year of relevant experience and be fluent in English. The position is office-based, Monday to Friday.

Qualifications

• Minimum 1 year in an L2 or equivalent IT Support role.
• Experience with Microsoft 365, AD, Intune, SharePoint.
• Confident troubleshooting desktops, networks, VPNs.

Responsibilities

• Support Microsoft 365, Intune, SharePoint, and Active Directory.
• Troubleshoot VPNs, firewall issues, desktop and network faults.
• Manage escalated helpdesk tickets via remote tools.
• Liaise professionally with UK clients and internal teams.
• Keep documentation and issue records up to date.

Skills

IT Support

Microsoft 365

Active Directory

Fluent English

Troubleshooting

Education

Relevant IT certifications (A+, MS-900, AZ-900)

Job description

Join a growing international IT support team in Cape Town!

We’re hiring experienced support technicians for a Level 2 role supporting UK-based clients. This is an office-based call center helpdesk position, handling escalated technical issues and working across the Microsoft product stack, networking, and system admin environments.

Role Details

You’ll join an established team supporting a range of desktop, cloud, and network platforms. No basic password resets—this is a hands-on, mid-level position working with escalated tickets from first-line support.

You Will :

• Support Microsoft 365, Intune, SharePoint, and Active Directory
• Troubleshoot VPNs, firewall issues, desktop and network faults
• Manage escalated helpdesk tickets via remote tools
• Liaise professionally with UK clients and internal teams
• Keep documentation and issue records up to date
• Work from our Cape Town office, Monday to Friday

You Must Have :

Minimum 1 year in an L2 or equivalent IT Support role

Experience with Microsoft 365, AD, Intune, SharePoint

Confident troubleshooting desktops, networks, VPNs

Fluent English (written and spoken)

Prior call center or international helpdesk experience is a plus

Relevant IT certs (e.g. A+, MS-900, AZ-900) are helpful but not essential

Start Date : 2 July 2025

Location : Cape Town (on-site only)

Hours : Monday to Friday, full-time

Client Base : UK

Note : This is a technical L2 support role. Please only apply if you meet the minimum experience requirements.