IT Support Technician

Thales Aerospace Communications; Wes-Kaap; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading technology company in South Africa seeks an IT Support Technician to provide technical assistance primarily to engineering and development teams. Responsibilities include troubleshooting IT issues, installing software, and managing helpdesk tasks. Candidates should have MS SQL and Linux certifications with strong customer orientation. This role emphasizes providing effective and efficient solutions in a dynamic environment.

Qualifications

• 1 year working experience in Windows, SQL, and Linux environment.
• Customer-oriented and patient under pressure.
• Basic knowledge of Helpdesk Systems.

Responsibilities

• Resolve questions and queries on IT issues.
• Install and configure hardware and software for users.
• First point of contact for Engineering and Development teams.

Skills

Windows

Linux

SQL

Development Tools

Industrial Networking

Education

MS SQL and Linux Certification

Tools

ServiceNow

Job description

Overall Job Function

Provide efficient and useful technical assistance on IT Systems to colleagues focusing on, but not limited to the development and engineering teams.

Job Responsibilities

• Resolving questions and queries on IT issues
• Installing and configuring appropriate hardware and software for users
• First point of contact for Engineering and Development teams seeking assistance and support
• Perform troubleshooting via diagnostic techniques and pertinent questions
• Manage, follow-up and update tasks and ticket status and information
• Skills in Windows, Linux, SQL, Development Tools and Industrial Networking

Job Requirements

• MS SQL and Linux Certification and 1 year working experience in Windows, SQL and Linux Environment
• Highly driven person who can ensure the organization’s technology, services, network and security are working effectively
• Must be customer-oriented and patient when under pressure
• Understand technical problems or requests and can resolve these issues by providing advice or solutions
• Good understanding of MS Windows, MS SQL, virtualization and Linux
• Basic understanding of Microsoft Active Directory Administration
• Basic knowledge of Helpdesk Systems (ServiceNow)

Affirmative Action and/or EE candidates will be given first preference as per our employment equity strategies.