IT Support Technician

Afrika Tikkun; Johannesburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading IT support provider is seeking an IT Support Technician to ensure smooth operation of computer systems and provide user support. The role involves resolving queries, performing system maintenance, and providing training. Ideal candidates must have a Diploma or Degree in IT and at least 2 years of experience. Strong technical and communication skills are crucial for success in this position.

Qualifications

• Minimum of 2 years working experience in IT Support / Technical role.
• Matric (Grade 12) and relevant IT qualification.

Responsibilities

• Handle queries effectively and ensure they are dealt with timeously.
• Provide technical support for hardware, software, or network issues.
• Perform regular maintenance tasks on systems and infrastructure.

Skills

Knowledge of Windows 10 / 11

Microsoft Office 365 proficiency

Knowledge of Azure

Microsoft 365 Admin center knowledge

Active Directory knowledge

Advanced understanding of network hardware

Interpersonal and communication skills

Education

Diploma or Degree in Information Technology

Matric (Grade 12)

Job description

Job Location : Gauteng, Johannesburg Deadline : July 24, 2025 Quick Recommended Links

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Responsibilities

Ticket Resolution Time :

• Handle all queries effectively and efficiently.
• Ensure that queries are dealt with timeously.
• Liaise with all staff in a professional manner.
• Ensure staff are given feedback timeously.

System Maintenance and Administration :

• Ensure smooth operation of computer systems, servers, and network infrastructure.
• Perform regular maintenance tasks such as updates, patches, and backups.
• Monitor system performance and troubleshoot issues as they arise.

User Support and Training :

• Provide technical support to users experiencing hardware, software, or network issues.
• Offer training and guidance to users on how to use IT systems effectively and securely.
• Create documentation and knowledge base articles to assist users in resolving common issues.
• Resolve issues for staff via phone, in person, or remotely.
• Assist with performing hardware and software installations, configurations and updates as needed.
• Updating asset register.

Requirements

Qualifications and Experience :

• Matric (Grade 12).
• Diploma or Degree in Information Technology or relevant.
• Minimum of 2 years working experience in IT Support / Technical role.

Required Skills :

• Knowledge of Windows 10 / 11, Microsoft Office 365, 2016 suite and greater.
• Knowledge of Azure.
• Knowledge of Microsoft 365 Admin center.
• Knowledge of Active Directory.
• Advanced understanding of network hardware and communication.
• Advanced understanding of industry printers.
• Knowledge of PXB systems.
• High proficiency in MS Office.
• Excellent interpersonal, written and verbal communication skills and presentation skills.
• Relevant IT support work experience required.