IT Support Technician

Intercare Group; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

Intercare Group is seeking an IT Support Technician to provide technical expertise in cloud and on-premises computing. The role involves maintaining computer systems, troubleshooting issues, and ensuring network security. Ideal candidates will have a minimum Grade 12 and relevant IT experience. Join a dynamic healthcare company committed to making people feel better.

Qualifications

• At least 3 years experience as an IT Support Technician & IT Infrastructure.
• Minimum Grade 12 required.

Responsibilities

• Set up equipment and software for employee use.
• Diagnose, troubleshoot, and resolve hardware and software-related problems.
• Plan, coordinate, and implement network security measures.

Skills

Technical Expertise

Troubleshooting

Network Security

Education

IT-related qualification

Job description

ABOUT

Intercare is a dynamic healthcare company focusing on offering value-based healthcare to patients. As ambassadors of the Intercare brand, everything we do is guided by our purpose to make people feel better. Our shared values of People-centred, Integrity, Inclusivity, Compassion, Excellence, and Innovation define what we believe and who we are.

Intercare Corporate Services in Menlyn, Pretoria, seeks to recruit an IT Support Technician.

The purpose of the position is to provide technical expertise in cloud and on-premises computing, to maintain computer systems, answer questions, or resolve computer, software, and cloud queries. Provide assistance concerning the use of application software, including Operating Systems, Software, Backup, Anti Virus tools, and network equipment.

CRITICAL OUTPUTS

1. Set up equipment and software for employee use.
2. Install and perform repairs to hardware, software, or peripheral equipment, following design or installation specifications.
3. Design, configure, and test computer hardware, networking software, and operating system software.
4. Set up, install, and test new units prior to handover and monitor functionality.
5. Diagnose, troubleshoot, and resolve hardware and software-related problems; replace defective components when necessary.
6. Receive and prioritize user log calls/requests.
7. Manage backups, antivirus, and configuration catalog.
8. Troubleshoot less complex problems with remote and local users online/telephonically.
9. Visit user branches to analyze, diagnose, and resolve application and operating system-related issues.
10. Plan, coordinate, and implement network security measures to protect data, software, and hardware.
11. Operate master consoles to monitor the performance of computer systems and networks.

REQUIREMENTS

• Minimum Grade 12
• IT-related qualification highly advantageous
• At least 3 years experience as an IT Support Technician & IT Infrastructure.
• Willingness to travel to different localities with own transport.

If your personal purpose is aligned with our purpose and your values fit in with our value system, please apply. We encourage diversity of thought and welcome people to build and add to our culture.

All applications can be submitted on: https://intercare.simplify.hr/

If you are not contacted within 2 weeks of the closing date, please regard your application as unsuccessful.