It Support Technician

Pedros Chicken; Gauteng; On-site; ZAR 300,000 - 480,000; Full time

Job summary

A leading company in the food industry seeks an experienced IT Support Technician to enhance their IT infrastructure. The role involves providing technical support, infrastructure management, and ensuring security compliance, alongside user training and documentation. Candidates should have 3-5 years of relevant experience and preferred IT certifications.

Qualifications

• 3-5 years of experience in IT support or related field.
• In-depth knowledge of computer systems, networks, and software.
• Excellent problem-solving and communication skills.

Responsibilities

• Provide comprehensive technical support and maintain IT infrastructure.
• Collaborate on IT projects and provide user support.
• Ensure adherence to IT security policies and conduct performance monitoring.

Skills

Technical Troubleshooting

Infrastructure Management

User Support

Problem-solving

Communication

Education

Relevant IT certifications (e.g., CompTIA, Microsoft)

Job description

DUTIES AND RESPONSIBILITIES : An experienced IT Support Technician with 3-5 years of experience to provide comprehensive technical support and maintain our IT infrastructureTechnical Troubleshooting : Diagnose and resolve complex technical issues involving software, hardware, and network systemsInfrastructure Management : Assist in the maintenance and administration of servers, network devices, and other critical IT infrastructureProject Support : Collaborate with IT team members on larger IT projects, providing technical expertise and supportUser Support : Provide direct support to users, addressing issues related to computer systems, hardware, and software.

This includes setting up new user accounts and managing access controlTraining and Guidance : Offer training and guidance to users to enhance their understanding of systems and applicationsDocumentation : Maintain detailed records of technical issues, resolutions, and user requests.

Develop and update IT documentation and proceduresSecurity Compliance : Ensure adherence to IT security policies and procedures, and assist in the implementation of security measuresVendor Coordination : Liaise with external vendors for the repair and maintenance of equipment and softwarePerformance Monitoring : Monitor system performance and report on any anomalies or improvements neededEmergency Response : Provide rapid response and resolution during IT emergencies or system outagesREQUIREMENTS : 3-5 years of experience in IT support or related fieldIn-depth knowledge of computer systems, networks, and softwareExcellent problem-solving and communication skillsRelevant IT certifications preferred (e.g., CompTIA, Microsoft)