IT Support Technician

Pedros; Centurion; On-site; ZAR 200,000 - 400,000; Full time

Job summary

An established industry player is seeking an experienced IT Support Technician to join their dynamic team. In this role, you will be responsible for providing comprehensive technical support, troubleshooting complex technical issues, and maintaining critical IT infrastructure. You will also have the opportunity to collaborate on larger IT projects, offer training and guidance to users, and ensure compliance with security policies. If you are passionate about technology and have a knack for problem-solving, this position offers a fantastic opportunity to make an impact in a supportive environment while advancing your career in IT.

Qualifications

• 3-5 years of experience in IT support or a related field.
• In-depth knowledge of computer systems, networks, and software.

Responsibilities

• Provide comprehensive technical support and maintain IT infrastructure.
• Collaborate on larger IT projects and provide user support.

Skills

Technical Troubleshooting

Problem-solving

Communication Skills

User Support

Education

Relevant IT Certifications (e.g., CompTIA, Microsoft)

Tools

IT Documentation Tools

Job description

DUTIES AND RESPONSIBILITIES:

1. An experienced IT Support Technician with 3-5 years of experience to provide comprehensive technical support and maintain our IT infrastructure.
2. Technical Troubleshooting: Diagnose and resolve complex technical issues involving software, hardware, and network systems.
3. Infrastructure Management: Assist in the maintenance and administration of servers, network devices, and other critical IT infrastructure.
4. Project Support: Collaborate with IT team members on larger IT projects, providing technical expertise and support.
5. User Support: Provide direct support to users, addressing issues related to computer systems, hardware, and software. This includes setting up new user accounts and managing access control.
6. Training and Guidance: Offer training and guidance to users to enhance their understanding of systems and applications.
7. Documentation: Maintain detailed records of technical issues, resolutions, and user requests. Develop and update IT documentation and procedures.
8. Security Compliance: Ensure adherence to IT security policies and procedures, and assist in the implementation of security measures.
9. Vendor Coordination: Liaise with external vendors for the repair and maintenance of equipment and software.
10. Performance Monitoring: Monitor system performance and report on any anomalies or improvements needed.
11. Emergency Response: Provide rapid response and resolution during IT emergencies or system outages.

Requirements:

1. 3-5 years of experience in IT support or related field.
2. In-depth knowledge of computer systems, networks, and software.
3. Excellent problem-solving and communication skills.
4. Relevant IT certifications preferred (e.g., CompTIA, Microsoft).

Apply