IT Support Technician

Nurture Brands; Cape Town; On-site; ZAR 200,000 - 350,000; Full time

Job summary

Nurture Brands seeks a passionate IT Support Technician to enhance our IT infrastructure. Join a supportive team that values your expertise, offers opportunities for growth, and allows you to make a significant impact. Responsibilities include end-user support, maintenance, and vendor management.

Qualifications

• Mid-level experience in IT support is required.
• Knowledge of hardware, software, networking, and mobile devices.

Responsibilities

• Provide first and second-line IT support to all users.
• Manage Helpdesk tickets and maintain IT infrastructure.
• Install and configure desktops, laptops, and printers.

Skills

Problem Solving

Technical Support

Networking

Customer Service

Job description

About The Role

Are you passionate about technology and solving problems? We’re looking for an enthusiastic IT Support Technician to join our dynamic team! This mid-level role offers the perfect opportunity to grow your career while supporting and enhancing our IT infrastructure.

Why Join us?

You’ll be part of a supportive and forward-thinking team where your expertise will be valued, and your ideas welcomed. We offer opportunities for professional growth and development, exposure to a broad range of technologies, and the chance to make a real impact within the organisation.

Responsibilities

• Provide first and second-line IT support to all users (hardware, software, network, and mobile devices).
• Manage and resolve Helpdesk tickets within agreed timeframes.
• Maintain and support servers, networks, Wi-Fi, and firewall infrastructure.
• Install and configure desktops, laptops, printers, and AV equipment.
• Oversee daily backups and conduct routine system maintenance.
• Liaise with external service providers and manage vendor relationships.
• Create and maintain user-friendly IT guides and FAQs.
• Procure IT equipment and manage stock levels.