IT Support Technician

Digital Outsource Services; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Benefits offered by this job

Comprehensive learning and development programmes

Free daily meals

On-site gym

Referral bonus

Medical aid subsidy

Job summary

Digital Outsource Services in Cape Town is looking for dedicated IT support professionals to join their innovative online gaming environment. This role requires installing and troubleshooting user workstations, as well as managing company infrastructure crucial to our operations.

The ideal candidate will possess strong communication skills, IT qualifications like A+ and AZ-900, and must be adaptable to a fast-paced setting. Enjoy comprehensive benefits such as free daily meals and on-site wellness programs.

Qualifications

• Excellent communication skills to convey complex ideas clearly.
• Experience in a desktop support environment.
• Ability to adapt quickly to changing environments.

Responsibilities

• Install and configure user workstations and laptops.
• Provide front-line desktop support via chat or Jira tickets.
• Manage Office365 and Active Directory environments.

Skills

Strong verbal and written communication skills

Experience in cross-functional teams

Expertise in managing multiple projects

Attention to detail

IT qualification in A+ and AZ-900

Minimum of two years’ IT experience

Valid driver’s licence and own vehicle

Availability to work shifts

Education

A+ certification

AZ-900 certification

Tools

Intune

Grafana

Kibana

Nagios

Office365

MicrosoftEntra

Active Directory

Job description

Overview

Kick-start your career in the online gaming world and experience the very latest in technology and innovation at DigiOutsource, a part of Super Group, NYSE-listed digital gaming company behind leading Sports and iGaming brands. We bring passionate people and innovative tech together to create market‑leading online gaming solutions.

Who We’re Looking For

We’re on a thrilling journey of growth and innovation and need passionate, driven individuals to join our multidisciplinary teams. We expect you to bring your A‑game and support others while you flourish in a dynamic environment.

What You’ll Be Doing

• Installing, configuring, maintaining and troubleshooting user workstations and laptops on company infrastructure.
• Ensuring correct software is loaded onto a user’s machine before delivery.
• Using Intune, understanding its processes and general functionality.
• Providing front‑line desktop support via chat or Jira Service Management tickets.
• Troubleshooting problems via Teams, in‑person or remote‑desktop technologies.
• Monitoring company infrastructure and escalating alerts on Grafana, Kibana and Nagios.
• Managing Office365, on‑prem and Exchange365 environments.
• Administering MicrosoftEntra and Active Directory.
• Managing user rights via group membership changes in Active Directory and Entra.
• Supporting corporate and call‑centre applications, troubleshooting and escalating issues.
• Diagnosing and repairing hardware problems and replacing hardware parts.
• Managing printers, networks, Wi‑Fi, Bluetooth, hard drives and laptop internals.
• Possessing good knowledge of Dell products.
• Being a keen learner who applies new technologies and methods as they become available.

Essential Skills

• Strong verbal and written communication skills, with the ability to convey complex ideas clearly.
• Experience working collaboratively in cross‑functional teams.
• Expertise in managing multiple projects simultaneously with a track record of on‑time delivery.
• Exceptional attention to detail and high quality standards.
• Ability to adapt quickly to changing environments and priorities.
• IT qualification in A+ and AZ‑900.
• Minimum of two years’ experience in IT, preferably in a desktop support environment.
• Valid driver’s licence and own vehicle.
• Availability to work shifts.

Desirable Skills

• Further qualifications in MCSE, N+ or Intune or Azure.
• Experience in system monitoring.
• Any role‑specific skills relevant to our environment.

Our Values

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

Benefits

• Comprehensive learning and development programmes.
• Performance feedback tools.
• Employee Assistance programme.
• Free daily meals.
• On‑site massages.
• On‑site gym.
• Group life cover.
• Funeral fund.
• Financial services assistance.
• School fees benefit (Curro).
• Income continuation benefit.
• Leadership training.
• Referral bonus.
• Medical aid subsidy.
• Sleep coaching.
• On‑site barista.
• Retirement annuity subsidy.

Additional Requirements

This position requires trust and honesty as it involves handling customers' financial details. A credit and criminal record check will be conducted. Qualification verification checks will also be performed. By applying for this role, you grant permission for these checks to be carried out confidentially and solely for verification purposes.