IT Support Technician

Job Location : Western Cape, Cape Town
Deadline : May 16, 2025

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Who we’re looking for

We’re on a journey of growth and innovation, seeking passionate, driven individuals to join DigiOutsource. We offer a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We aim to create extraordinary experiences for our customers. Your skills, passion, and drive will help us achieve this as an IT Support Technician, providing professional technical support to meet organizational needs.

What you’ll be doing

• Installing, configuring, maintaining, and troubleshooting user workstations and laptops.
• Ensuring correct software is loaded onto user machines before delivery, including using Intune.
• Providing front-line desktop support via chat or Jira Service Management requests.
• Monitoring company infrastructure and escalating alerts on systems like Grafana, Kibana, and Nagios.
• Supporting Office365, on-premises Exchange, and Exchange Online.
• Managing Microsoft Entra and Active Directory administration.
• Managing user rights via group membership changes in Active Directory and Entra.
• Supporting and troubleshooting corporate and call center applications, with escalation as needed.
• Having knowledge of Windows 10, 11, and Mac OS.
• Diagnosing and fixing hardware problems, including hardware replacement.
• Possessing knowledge of printers, networks, Wi-Fi, Bluetooth, hard drives, and laptop internals.
• Having good knowledge of Dell products.
• Being a keen learner, able to apply new technologies and methods.

This job description is not exhaustive; additional duties may be assigned to achieve business objectives.

The necessary skills

• Strong communication skills, both verbal and written.
• Experience working collaboratively in cross-functional teams.
• Ability to manage multiple projects and deliver on time.
• Attention to detail and high-quality output.
• Adaptability to changing environments and priorities.
• IT qualifications in A+ and AZ-900.
• Minimum 2 years of IT experience, preferably in desktop support.
• Valid driver’s license and own vehicle.
• Ability to work shifts.

Desirable skills

Additional qualifications such as MCSE, N+, Intune, or Azure are a plus.