IT Support Techician

Thales Aerospace Communications; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading aerospace technology company in Cape Town is seeking a Technical Support Specialist to provide efficient IT assistance to colleagues, particularly development and engineering teams. You will resolve IT issues, install and configure hardware/software, and act as the first point of contact for technical support. Candidates should have a MS SQL and Linux certification along with experience in Windows and SQL environments. This role requires a customer-oriented approach and problem-solving skills.

Qualifications

• 1 year working experience in Windows, SQL and Linux Environment.
• Customer-oriented with patience under pressure.
• Good understanding of MS Windows, MS SQL, virtualization and Linux.

Responsibilities

• Resolving questions and queries on IT issues.
• Installing and configuring hardware and software for users.
• First point of contact for support for Engineering and Development teams.

Skills

Windows

Linux

SQL

Development Tools

Industrial Networking

Education

MS SQL and Linux Certification

Tools

Helpdesk Systems (ServiceNow)

Job description

Overall Job Function

Provide efficient and useful technical assistance on IT Systems to colleagues focusing on, but not limited to the development and engineering teams.

Job Responsibilities

• Resolving questions and queries on IT issues
• Installing and configuring appropriate hardware and software for users
• First point of contact for Engineering and Development teams seeking assistance and support
• Perform troubleshooting via diagnostic techniques and pertinent questions
• Manage, follow-up and update tasks and ticket status and information
• Skills in Windows, Linux, SQL, Development Tools and Industrial Networking

Job Requirements

• MS SQL and Linux Certification and 1 year working experience in Windows, SQL and Linux Environment
• Highly driven person who can ensure the organization’s technology, services, network and security are working effectively
• Must be customer-oriented and patient when under pressure
• Understand technical problems or requests and can resolve these issues by providing advice or solutions
• Good understanding of MS Windows, MS SQL, virtualization and Linux
• Basic understanding of Microsoft Active Directory Administration
• Basic knowledge of Helpdesk Systems (ServiceNow)

Affirmative Action and/or EE candidates will be given first preference as per our employment equity strategies.