IT Support Specialist - South Africa

Connor Consulting; Stellenbosch; On-site; ZAR 250 000 - 350 000; Full time

Job summary

An established industry player is seeking an IT Support Specialist to enhance their IT operations. This role involves troubleshooting technical issues, providing exceptional user support, and ensuring the reliability of IT systems. The ideal candidate will possess strong technical skills, a customer-oriented mindset, and a passion for solving IT challenges. Join a dynamic and collaborative global team that values flexibility, continuous learning, and a fun working environment. This is an exciting opportunity to contribute to a growing company while advancing your career in IT support.

Benefits

Flexible working environment

Paid mental health days

Generous vacation package

Competitive compensation

Qualifications

• Comprehensive knowledge of computer hardware, software, and networks.
• Prior experience in a technical support role is essential.

Responsibilities

• Diagnose and resolve technical issues related to IT systems.
• Engage with users professionally to maintain high satisfaction.

Skills

Troubleshooting

Customer Service

Communication Skills

Analytical Thinking

Problem Solving

Network Security Practices

Education

High School Diploma

Degree in Computer Science

Tools

Microsoft 365 Administration

SharePoint

Monday.com

InTune/JumpCloud

Goto Resolve

Job description

IT Support Specialist - South Africa

Are you looking for an opportunity to hone and apply your IT skills?

Connor Consulting International provides highly specialized accounting and advisory solutions to ensure contract, license, and royalty compliance. The company has experienced enormous growth since its inception in 2009, serving as a trusted advisor to a broad range of clientele in various industries across the globe, including clients from Fortune 500 companies.

With the continuous business growth and expansion of Connor and its clients, we are looking for an IT Specialist to help us take care of all our IT needs. You will be responsible for installing or upgrading components, setting up software, assisting with network administration, and resolving all IT support issues.

Role Overview

An IT Support Specialist plays a critical role in providing technical assistance and support to users, ensuring the seamless operation of computer hardware, software, and network systems. The primary objective of this role is to optimize IT performance while delivering an exceptional user experience. This position is well-suited for individuals who are passionate about technology, enjoy solving IT challenges, and thrive on helping others.

Key Responsibilities

Troubleshooting and Problem Solving

• Diagnose and resolve technical issues related to computer systems, hardware, software, and networks.
• Investigate user-reported problems and deliver timely, effective solutions.
• Create documentation for solutions and procedures to streamline future troubleshooting.

Technical Support

• Offer technical guidance and assistance to users via platforms like the Monday.com IT Helpdesk and Security Incident Helpdesk.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Monitor and ensure the reliability of computer systems and networks.

Customer Service

• Engage with users professionally and courteously.
• Simplify complex technical concepts for non-technical users.
• Strive to maintain high levels of user satisfaction with IT services.

Additional Duties

• Oversee and report on IT infrastructure and security systems.
• Assist with hardware/software upgrades by conducting research, advising on optimal solutions and performing high-level cost analysis.
• Manage onboarding/offboarding processes, including equipment procurement/retrieval, profile setup, hardware resets, and cybersecurity training sessions.
• Train users on new hardware or software as needed.
• Handle vendor relationships, including ordering equipment, maintaining inventory data, license management, and managing contracts.
• Develop and update IT policies such as BYOD (Bring Your Own Device), Information Security Policy, Change Management Policy, and Acceptable Use Policy.

Skills and Qualifications

Technical Skills

• Comprehensive knowledge of computer hardware, software, and network systems.
• Proficiency in operating systems such as Windows, Mac OS, or Linux.
• Certifications or expertise in tools like SharePoint, Monday.com, Microsoft 365 Administration, InTune/JumpCloud, VPNs, and Goto Resolve.
• Strong troubleshooting capabilities with a focus on problem-solving and solutions-oriented approach.
• Familiarity with network protocols and security practices.

Soft Skills

• Exceptional communication skills to interact effectively with users at all levels of technical understanding.
• Strong customer service orientation.
• Analytical thinking paired with problem-solving abilities.
• Ability to work independently while also collaborating with a global spread of staff.

Education and Experience

• High school diploma or equivalent.
• Degree in Computer Science or related field.
• Prior experience in a technical support role.
• Prior global role or exposure is a plus.

Location

Candidates located in the following areas are preferred but not required:

• India
• Dubai - UAE
• South Africa
• Europe

Benefits - Why Connor?

We approach every relationship with purpose, attention, and a little fun! You can expect a flexible working environment, paid mental health days, a generous vacation package, and competitive compensation. You’ll be working with a highly driven, collaborative global team that values trust, accountability, and continuous learning.

Connor Consulting is an equal opportunity employer and values diversity, equality, and inclusion. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you are a professional who is looking for an opportunity where you can put your honed skills and abilities to work for a mission that you are passionate about, then this is the right career opportunity for you.

Join us and be part of our Global Team. Apply now!